ServiceDesk Plus MSP Overview
It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively.
Official Screenshots
Product Details and Description of
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.
Top Reviews
By jerquiaga
Meh
Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.
By M4tt3y
Decent, Needs More Work
The app logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters. The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.
By DaveUIO
Bad design and functionality
The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.
