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I've used Seamless many times before and it's been great, but had a terrible experience today. I decided to try out ordering at a restaurant that uses a driver. I closed my eyes for a few minutes because I had a pounding headache but left my ringer on, knowing I'd get a call once he was here. Eventually I happened to check my phone, and saw there was one notification for Seamless that said my driver had been there for a couple of minutes but would only be there for a few more because he had been contacting me and waiting. I never received ANY calls or texts, I checked my call history, and when I tried calling him via the app it said there was a "connection problem". It let me text him as I was running downstairs, but he never answered. It finally let me call him and he said he had already left and was "too far away" to come back, even though it had only been a few minutes. I tried calling Seamless customer service to get a refund, but after explaining the situation, they could only offer me a "sorry" and a discount on my next order because apparently in their history it said he called me. There is nothing in my call history, he never contacted me. How is this my fault? I'm very upset with Seamless and would appreciate if someone would refund my order, otherwise I will be very wary of using this company for my deliveries in the future, as I cannot trust it. Thank you.

Seamless used to be my favorite third party app for food delivery. I would say in the past 2 years they’ve started to imitate certain fees and features that UBEREATS and DoorDash are famous for and I’m not sure why they would do that when they were one of the best in the first place. Before all the changes, only restaurants that used their own drivers were on the app. It was great because the tip went directly to the drivers and if there was an issue you could call the restaurant directly. Then they started hiring drivers themselves in order to accommodate places that normally didnt offer deliveries, but this came with tons of fees and parameters. If you ordered from KFC for example, there’d be a delivery fee, plus a service fee, small order fee, PLUS tax and tip! However, ordering from these types of places was a choice and therefore Seamless was still #1. I don’t know why they decided to implement more changes but it’s absolutely shameful that y’all are charging service fees for ALL restaurants even if they DONT USE YOUR DRIVERS! How money hungry of you guys! I tried to place an order yesterday with and the service fee was $3.50! That’s ridiculous and so unnecessary. Y’all didn’t do that before and now for whatever reason to compete with other apps youre forcing yourself customers to pay EXTRA MONEY FOR NO REASON!

The last few years this app and the subsequent service have been abysmal. First, their fees have increased in recent years, huge delivery fees, service fees all to try and steer you to their Seamless+ paid service. Second, 60% of our orders have issues either delivered beyond late, restaurants forge that deliveries were made when they haven’t been, orders don’t get fulfilled due to “system issues”, delivery drivers forget items, deliver drivers leave food outside even when the option for “contactless” is turned off, delivery drivers harass you with phone calls even though the delivery notes clearly state to deliver it to the door and ring up. Its constant and we constantly have to deal with customer service who gives false promises to escalate and give a measly $10 voucher that barely covers all of their fees and has a couple of day expiration. Not to mention these vouchers can’t be stacked with handful of other vouchers you receive from them for all of the issues you encounter. All in all I think it’s time to either start making orders direct to the restaurant (as it is always cheaper without seamless fees), or look for another company that can do this service. Overall, would not recommend.