Contact Scout GPS Link Support

We have used a ton of navigation apps in the past. Scout is by far the worst. It fails to show cross streets. Instead it tells you how many miles to the next turn ... which might work if it got the names of the roads correct or at least remotely close to the Interstate signs — locally it doesn’t even use exit numbers just names which usually isn’t the name on the signs. It is also a nightmare to program. It typically involves the following: Starting the car. Starting the app. Realizing it didn’t like that order today. Shutting the app. Reopening the app. Rebooting the phone. Restarting the car. Opening the app again and maybe just maybe you can type in the address on the insanely slow primitive keyboard. Assuming the planets align when you shift to drive you *should* be good to go. Watch your speed because the app has serious lag issues. Unfortunately if you need to add a stop or change your destination, you will need to pull over and put the car in park. That’s super convenient on road trips. I am sticking with using my phone’s app (Apple Maps) in lieu of this app. Not sure I will be buying a Toyota again and if I do it definitely won’t be for this app.

I get the idea of safety features, but the features severely limit its use. First, I keep my phone in my purse, which may be in the back seat or in the cargo area. Before you can use Scout, it prompts you to open the app on your phone. That completely takes away the hands-free purpose of safety features because my eyes are off the road, digging around for my phone then opening my phone, scrolling to find the app, then clicking on it. Way too much attention away from driving. Then on the flip side, when traveling with my husband and when the voice prompt can’t recognize the address you need to find, it won’t let a passenger enter it on the screen OR on the phone. These safety features make the app completely unusable unless you pull over (on a busy highway) and allow the app time to decide you are “safe” to enter data by hand... the same as you were safe to be reaching for your phone in the back seat while swerving on the road so that you can open the app and then request directions by voice.

This app is the worst helpful vehicle app you could ask for. Not a safe or functional app to use while driving. You have to allow it to connect by pressing open on the notification banner or it does nothing. You should be able to get in your car and have it connect like every other Bluetooth device in the world. I wish Toyota would have just ponied up and out in a real dynamic navigation unit built into their vehicles instead of going cheap with all these apps you have to install to get every little “feature” to work. And then they don’t even use reliable, well thought out applications. If I have to use my phone to run the vehicles infotainment system then you better give me something that works every time and is simple to use. You shouldn’t have to purchase the best of the best package of Toyota to get tech that has been around for decades and is so cheap to have installed. Get with it Toyota or move out of the way so someone else can give consumer the things they are supposed to be paying for.