Contact SalesRabbit Lead Canvass CRM Support

My company has switched over to SalesRabbit this year. I am extremely disappointed. It’s supposed to make tracking my neighborhood extremely easy & streamline & it has even made my job so much harder. I have lost out on many sales due to the utter disappointment of SalesRabbit. The app always freezes, closes, and has a number of error codes for just about every single submission whether it’s payments or contracts. I’ve struggled with SalesRabbit to the point where it makes me DREAD going out on the doors because I know I cannot reach my full potential on the doors because i know for a FACT that I will be losing time on the doors, money, and peace of mind all thanks to SalesRabbit. The team always says they are “on top of it” and that they’ve “found a couple bugs that they have fixed” and we “shouldn’t have any problems any more”. Lo and behold I’m still always having the same problem time after time with ZERO improvement. Get on top of this SalesRabbit.

The set up for door to door knocking is everything you could want. But as far as all the technical parts of the app, it’s complete trash. Leads get randomly deleted, notes in leads get randomly deleted, and it is a super laggy app. It’s not my internet or my phone because everything else works perfectly fine. The app freezes at least 3 times in a 6 hour shift. Every. Single. Day. Being a SALES app, it is terrible to have your NOTES and LEADS deleted. If you don’t have a good backup, you could loose that lead due to it. This is a very common thing too. It’s not like it occasionally happens. About 20% of my leads have their notes randomly deleted. That is way too high.

Everything about this product is fairly decent. Some of the information is outdated. Some of the information is correct. I treated it like a rudimentary tool. It wasn’t until today, while I was working, that I experienced a serious issue. Some issues here and there, sure. However, when I called our contact about SalesRabbit not working properly, she said that I should not be getting the results that I’m getting. The only solution, was to call Salesrabbit’s tech-support. I called them and waited for five minutes on hold, only to be put into a voicemail system. I tried again, same result. I tried to sales line, same result. As long as this product is working, it’s OK. But the minute you need help, they will leave you hanging. Just FYI.