Salesforce Reviews

What a horrendous, awful application. Sales is bad enough that it is often touted as the reason that people in my organization are unable to do 100% of their work from an iPad Pro - “I’d love to, but I need to use SalesForce on a consistent basis”. If SalesForce is Hugh Grant, SalesForce1 is Andie MacDowell; dragging down the entire operation, forcing constant recaptures of her dialog because she’s unable to enunciate properly, and generally making the whole process feel much more like a funeral than any of the four weddings.

Let’s explore a scenario: You’re looking at a case record, and you’d like to communicate this case to your coworker. You swipe up and grab your company’s chat app to split screen - but wait, SalesForce1 doesn’t support multi tasking. That’s OK. You open up the share menu in SF1. Or rather, you try to open the share menu, only to find there IS no share menu - SF1 lacks ANY way to produce a shareable link to any record, contact or entity. You look at the case number and select it in order to copy. The cursor does not appear. You tap again. Yes, SF1 has also limited your ability to grab particular blocks of text. You’re forced to type out the case record, swapping back and forth between apps a few times to make sure that the 12-digit string is faithfully recreated. You weep softly into your Smart Keyboard and move back into your parent’s basement.

The latest update was recently pushed to my iOS device. I know this is a new design, but navigating is the most painful experience I’ve ever had with an App. As a project manager who travels periodically I rely on this application to manage my projects. I am no longer able to see a list of my projects or even access them without digging so deep into the interface that I am ready to pull my hair out once I finally get to where I’m going.

The experience with Sales used to somewhat mirror the desktop version of Salesforce. Those days appear to be over with this new update as the two now look like completely different interfaces.

Someone please explain to me how I can view the list of my currently assigned projects. I have been digging through the interface for over an hour I can’t seem to figure it out. This drastic of an update is quite disappointing to say the least!

So many issues and poor UX/UI designs in the mobile app. The desktop version is great, but the mobile version lacks so many features and edits that it’s almost unusable. You cannot easily get section totals, tiles won’t scroll in place like the used to. The appear in a much more random order than the desktop app with no way to rearrange them for a better experience. It takes 6 or 7 steps to get into an opportunity which seems to negate the point of being ample to use a mobile device on the go. It’s almost unusable outside of a quick glance if using a basic numeral or pie chart tile. Good luck with anything else. Has not been a great 2 years with Sales.

What is the opposite of intuitive?
While engineers over at Apple are busy trying to figure out how to make their OS so simple my elderly mother could use it, the evil minions at SalesForce appear to have a singular focus: make the platform as confusing & difficult to use as possible, and then keep driving towards greater & greater levels of difficulty.
Just imagine: a brainstorming session in one of the well-appointed conference rooms at Salesforce HQ…
Product Delveloper 1: “What if we hid the contact info for the contact? Like, just buried it, where salesmen will spend up to thirty minutes trying to find the phone, email & address.”
Product Developer 2: “Oh! That’s great! And to really get them foaming at the mouth, we’ll put info that’s completely irrelevant to making contact or to moving the relationship forward at the very top, so the mobile user has to scroll down and down (ad infinitum) to get to the ‘more info’ link.”
Product Developer 1: “Ha ha I love it! But what if when they click on the more info link, it broadened the contact, but brought them /back to the top,/ so they had to scroll down /again/ to see what they were trying to see in the first place!”
Everyone: *laughs*

Using app on an iPhone X and have constant issues. When I click a SF link that opens in Sales , it only works occasionally... most of the time it never loads the screen. Additionally, reports of any size are practically unusable. Furthermore, when attempting to log a call, it should be more intuitive (checking matching leads/contacts/accounts in close proximity to the device). Instead the user has to perform a specific search and hope the results are relevant (and actually show up). For the amount of money spent on SF, one would hope to see a better thought-out and more thoroughly tested app. Very disappointing; my outside this app reps continually tell me it is easier to boot up their laptop to log a call then try to frustrate themselves with Sales .

Salesforce would be a great system if it would run smoothly, which it rarely does. On a desktop it can get really glitchy and I’ll lose information I just finished inputting, it gets stuck scrolling, or it starts backing the page up every time I hit backspace.

The mobile app is absolutely useless. It freezes every time I use it, won’t open pages I want to see, it’s extremely hard to click the right box to input information, it gets stuck at the top and bottom when scrolling, it won’t back up, and it often doesn’t display the text saved in any of the boxes on the page.

I know it can be really helpful, but with how much it malfunctions, it almost slows me down more than it helps me.

My employer uses Sales for dispatching tickets to myself and other techs to document work we do. I believe Sales can have more features such as different statuses like EnRoute to Site, OnSite, etc. My previous employer used EFS when I started working with them and then began using Clearvision. I would have to say those are better and user friendly with more features compared to using Sales. Overall, Sales is not that bad but it can use more features and have improvements. That's why I only gave it 3 stars instead of 4 or 5 stars.

A $112 stock, millions of users do business on their Androids/iPhone every day, but yet the developers of Sales still don’t get it or flat out don’t care because they are more concerned with business to business functionality.

The old Salesforce app that they made us delete Dec 2017 was hands down 100 x’s better then Sales. I am on the go non-stop, need quick access to get to a phone number, call that person, jump out , go to another account, create a contact/acct etc....but u can’t do that with Sales. Not even close.

Pros:

Not much -truly

Cons: I don’t want to have to click 5 times to get to the clients phone number. Load times are much longer. The alphabetized account list on the old app was fantastic —hit the letter —accounts come up. Now I have to start typing, then I have to click “related “ to see a contacts list , then scroll down and hold to see more contacts ?

Guys cmon....really? $112 stock and this is the the best experience you can give us. It’s like you want people to move on from your services.

I regularly use Sales for my job and its interface and login on iOS is utterly worthless. Very few buttons in the entire app work at all and those that do have less than the desired functionality. Even viewing my schedule is a chore as the layout not only doesn’t maintain a reasonable aspect ratio (the screen size changes constantly) but none of the scheduled events can be viewed, as the buttons for doing so do nothing.

Unfortunately, my organization uses this junk of an app. Sales has so many bugs. Home screen loads a blank page, when trying to log back in there are numerous error codes. The help instructions from Salesforce are vague and don’t provide help. No live chat with support. Try to reset password using the user name and NO reset email goes out. Their URL login no longer works - and throws back error messages. You can use your login credentials to get in, but as soon as you close Sales then the credentials disappear. Why would anyone want to entered a password every time you open Sales ? When you close Sales and immediately reopen it, then you have to start the login error cycle again. Frustrating beyond belief. Do better salesforce.

I am very much a fan of integrating technology with business, but this application is wretched. I cannot believe this is not an app in Beta. The load times are horrible, I find myself clicking 100 buttons to get to something that should be readily available. The menus are confusing and not helpful. Links to projects do not work, and I am constantly having to reload Sales because it will not load images.
I should be able to log calls easier. I need this to actually help me not make me work harder. I have no reason to use this other than my work is requiring me to use it. Otherwise I would be managing things from another CRM. ridiculous.

I have a few issues with Sales, mainly with how unresponsive and glitchy it is.
It feels really sluggish to navigate and often data is not loading and I need to go a step back and try again. Also scrolling in Sales feels terrible especially in longer e-mails I can’t seem to smoothly scroll down and sometimes not back up again at all.
Also I need to navigate so many submenus to see the body of a new e-mail inside a case (Favorites>My cases>Refresh Cases>Case>Related>E-Mails>E-Mail>Details)
With the sluggish all over performance it’s a nightmare to use Sales and I get annoyed every single time and rather open my laptop if I have Wifi.

You can't find a better more tuned tool anywhere. Once you learn all of the options and use them your on your way to a very successful this app career. The only thing that's slowing this program down would be the person thats not using it.. I would like to personally thank those people that don't use this tool. Thanks to you I've gained more this app and more money....
Keep on doing what you do and I'll keep doing what I do and make more $$$ and build more new customer relationships

I am a huge fan of Salesforce, i have always spoke very highly of your company. The company i work for uses Salesforce. The overall CRM platform is very useful from a desktop, there are many ways to run specific reports and capitalize on opportunities with customers.

The one thing i will say, is that the Mobile app needs a lot of improvement. If you are an outside this app person who needs to use the application on the road to find contacts, read prior notes, etc it is very time consuming and not user friendly. All of the information is there, but it takes for ever to get to where you need to go. It’s too many clicks, and unfortunately does not load in a proper time.

If there is anyway that Sales can be improved to be more user friendly and less time consuming, that would be very helpful. Sometimes less is more, simplicity would help Sales in my option.

As i mentioned before, i am a very big supporter of this app force, and always recommend it, but please could you take some consideration into improving the mobile app. Thank you.

Sales itself works really nicely and I enjoy the way it’s layout is the only problem is I wish there was an off-line version that later reports once connected to the Internet that way if you’re working at a low cell signal area were still able to effectively report and use Sales . I love Sales but the fact that it requires a connection to the Internet makes it quite difficult in my particular territory where they are dead spots for signal.

The new community website makes it so much easier to communicate, get and share information. The fact that it sends an email whenever there is a new posting makes it super easy to use, eliminating the need to login just to see if there happens to be any new postings. Also the fact that everything about each Wish Child is in one central location makes it very efficient.
Great job One Team!
Kathy Mayus

Update after update Sales continues to disappoint. The only functionality that always works is the chatter feature which I seriously don’t care about. I haven’t been able to search for an account for months and the scheduler feature doesn’t ever load, always says no internet connection. I’ve checked, I’m connected. Whether it’s a WiFi connection or over LTE in the field says “no internet connection tap to reload”. So I tap, it spins, I give up, open my laptop or iPad, find the record I need and move along. I keep thinking Sales will work and to my dismay it never does. Salesforce mobile app, this is your precipice. Until the functionality is actually working this is a waste of time.

The purported purpose of Sales is to make things quick and simple, so you can enter information easily on the go. Sales fails miserably.

It's slow, buggy and anything but user friendly. Typical SF flaws carry over, like the inability to log a date or time for calls made in the past, or log actual customer visits in a straightforward way. Very little integration with mobile features like the GPS, email app or phone. Everything has to be entered manually, making me wonder why SF even bothered releasing an app in the first place. Did I mention it's very slow and buggy? Oh, I did. Just wanted to stress that.

If I were a developer with SF I'd be ashamed of this effort...

I rely on Salesforce for everything at work. I cannot stand the mobile application. It freezes up and lags very often. I have never used the application without it crashing. I manage multiple employees that perform service work and travel. It would greatly improve our workflow and mobility if this application had cleaner navigation and stability.

When selecting cases or navigating through the application you tend to get buried in Sales . Then there’s no way to return to the home page other than hitting the back arrow 20 times. That isn’t an exaggeration.

Please improve Sales. SF is too expensive to have these types of issues.

I have to use Sales multiple times per day, daily. This has to be the worst app ever designed. It takes me at least 5 force quits just to open up Sales . Sometimes i clock in for work, but it doesn’t register. So, I have to close and re-open Sales just to check if it records my log-ins. It seems as if I am using the beta and they haven’t released the full version of it yet. Even after all the updates it has, it never fixes how buggy Sales is. You should fire your app development team and hire somebody new. I really wish my company would use a different app. If I could give this negative star review, I would.

Sincerely,
Frustrated.

There are other apps that are better at pipeline management like clari etc but SF1 is a simplified version of the web vetsuon perfect for this app people needing to input and capture meeting notes and look at a high level opps or contacts on the go. In other words it's not as robust as the web version but the UI is much better in terms of workflow for people on the go and it is fast. Can't create RFx activities but can input notes and chatter is easy.

Our hotel is state of the art and brand new, which means we have top tier technology. Despite our strong Wi-Fi signals throughout the hotel, I often find myself waiting for the program to finish loading. Also, their have been some unfortunate updates. An example would be in previous versions we could see all the different statuses of cases at once. That way we could quickly take notice of cases that were potentially overlooked. In a newer update, they removed this option. Because of these issues, I give it a very GENEROUS 3 stars.

Please look into the glitch that is constantly requiring me to delete Sales and reinstall for a “temporary” solution to timing out randomly where I can no longer access accounts info. I’ve heard from IT there will be a new update soon but this is getting extremely frustrating. It only happens with Sales . Otherwise, it is an incredibly useful tool that normally operates at the highest level of efficiency.

While Salesforce has many good attributes I think that simplification of use could be worked on. It often has I.T. Issues and is finicky. Training on Salesforce should focus only initially what data a this app rep needs to enter. Practice, practice, practice with an instructor until they guarantee you have it done 100% correctly would be the wisest way to train.