Contact Redfin Homes Support

So I had two homes for sale. I contacted a redfin agent I had talked to before named Jesse. Jesse or redfin doesn’t respect the customers time. Jesse kept not getting back to me so I had to request another agent honestly I forgot his name already. He was rude and condescending and really thought that I had to adhere to his schedule instead of us coordinating schedules together. He was very condescending and thought he was way too busy to talk to me, even though I had a bad experience with the previous realtor. At this point I had to go over the managers head Cecelia because she kept sending me very rude realtors, so I have to call their headquarters in Dallas and talk to a lady named Lucy, who is actually very nice but turned out to be kind of fake also. Since I can’t really explain why they were that way to me I can only speculate that it was racial but I really don’t know. All I know is that redfin is not a good company to work with. I guess with the percentage that they take, you get what you pay for, which is somebody who doesn’t care about you as a person at all.

It’s almost like this app is actively trying to get users to not use Redfin. No matter how I “tune my recommendations,” I constantly get notifications for houses way, way outside my price range, in cities I’ve never searched for, etc. And I’m not even going to go into how it constantly resets the sort, map view, etc. I do not get at all what the “Recommended” sort option is supposed to be showing me, but you seem set on forcing it on me regardless of what I do. Whatever it is, it’s not at all useful. I have to sort and re-sort again to actually see new properties. This isn’t Facebook, guys. You don’t need some stupid algorithm. You’re selling something. Just show me what I’m looking for in the order I ask for it. Why is that so hard? What are you doing with all this nonsense, other than putting tons of roadblocks and annoyances in the way of your users? Maybe hire a UX expert or something because, man, this entire app is just littered with irritating little things that add up to an entirely repellent user experience.

Redfin is my go to house hunting app... & I’ve been following the market for several (like 4) years now. I do not use the desktop version , so I cannot rate that portion. Overall, this app is great. That being said, I am beyond frustrated with the “🔔 New Homes” tab (bottom, middle). Usually, this is a great feature that lists newly listed houses that Redfin believes you will be interested in. One of the reasons I used to like it was that it used to be a shortcut to finding back “that newly listed house” I was talking about so I could show it to them. However, my algorithm has somehow gotten off and it has started to show me homes far outside my price range & occasionally out of my area. There is no way that I can determine to fix &/or reset this. I can’t delete the house from the “New Homes” list nor does “x”ing the house out remove it from the list. It’s not like these houses are showing up in my actual searches, so why bother “x”ing them out? This has basically made the entire feature useless. I would love to reset it and have my “new home” tab back...