Contact QVC Support

I have never written a review for an app before but feel compelled to do so now. The QVC app is horrible. Why in the world would a company that is in the business of making money$$$ make the pictures of the items they are selling so ridiculously small?! And good luck zooming in because the picture quality is garbage. Seriously QVC, what is the deal? I am an avid shopping. Much to my fiancé and pocketbook’s dismay. But I can barely see the dang things. And another issue is the video. Even with WiFi going, you got about a 50/50 shot of watching an uninterrupted demo video. I live for those videos. So I can see the items I can’t see from the photos. And then there are the color or option sections. Ok, so even though a particular color is sold out, I’d still like to know what it was. The way it is now, once it’s sold out, you can only know what option it was again by watching the video you have a prayer of seeing. I mean honestly, usually it’s a black page with the audio playing. You guys really, and I mean really need to get it together and make an app worthy of your level of customer service excellence. Because what you have right now is not. The only part that is easy and convenient is the checkout out part. Of course, because you are collecting our money lol!!! With all sincerity, this app is severely flawed and I really do hope you read these. I mean you have to be able to see the pieces for God’s sake!

This company is literally here to borrow your money for a few days. I made an order twice and the lady said I didn’t put my email so they canceled and made me wait over 5 business days to receive my funds which is funny cause i received confirmation on the email I absolutely did supply. Now the second time I ordered, I made an account and everything with them so they couldn’t use the same excuse and they still canceled the order, went so far as to delete my account without refunding me. When I tried to get in I had to make a new account with the email I already used which I didn’t cause what company does that without returning your money. Its like a scam with these people. It’s always an issue trying to get your funds back and the representatives are horrible. They’ll say they sent a note to your bank so they can drop the processed charged and they dont. Contacted my bank and all and verified they didn’t send anything.. beware if you order you won’t receive your items and you may have to deal with back to back calls to they’re customer service just to get back and on top of that you have to wait possible 7-10 business days just to get get your funds back. Horrible company.

Come on QVC! Every since I installed this app I have had no sound on videos. I have deleted, reinstalled and deleted again and again. Even with updates, the sound never works! This is a buggy badly put together app and QVC (as with other major companies) should be ashamed for these low end apps they continue to put out and refuse to truly fix. Have you figured out how much revenue you are loosing out on? Or, do you make so much money, it just doesn’t matter as long as you have some sort (crappy) of digital presence!! I don’t want to open my QVC app only to have to go to the web version to listen to a video! And, what kind of low security do you have to have that I have to sign-in with every action I want take! I signed-in at the start, unless my login time has expired ( which it shouldn’t after 1 or 2 minutes ) why do I have to sign-in to purchase, to check my order status, to check my account etc???? Instead of saving money and fixing ( or not fixing ) issues as they come up, how about trying to really invest in your company and higher some true tech professionals and make an app that works!!!!!