Contact QuickBooks Payroll Support

Hate terribly that Intuit did away with their other online payroll service. The Quickbooks payroll service that they rolled us into is the worst business software I’ve ever used. Intuit Payroll Service was way more intuitive and always worked. There was an easy “to do” section and all info was easily accessible. Quick books doesn’t even work half the time I try to use it, it never lets me print my tax payment forms when I try to review and print, among many other problems. I’ll definitely be looking for another service that works better and that’s more intuitive. The thought that Quickbooks payroll offers more functionality over the Intuit Online Payroll is comical. Too bad. I loved the old one.

Literally the worst possible customer service I have ever experienced. It is now a month and they still won’t cancel my payroll service just keep charging me monthly and carrying on. I’ve been on a dozen calls trying to straighten out tax issues to no avail. Every single time I get “disconnected” the second I start asking challenging questions. And then I get numerous follow up emails from random people asking I need anything. How about this. Don’t hang up on me. There’s a start. I respond to these emails and nothing. I was provided a “business success” person. Does she respond to emails or phone calls. Nope. What a terrible pathetic excuse for a company. They have been reported for fraudulent charges to my credit card as well as to the BBB. Enjoy

When QB payroll moved my payroll from my desktop version it moved hundreds of ex-employees who had been inactive for as long as 12 years into active employees in the new online payroll. You can’t simply click them as inactive or terminated as you can with desktop. You have to go into every profile, add information and then follow steps to take them from active....the easiest way being to delete them. This wipes out all the records for the employee. I am looking at twenty hours of wasted time correcting the glitch. And you can’t process any tax documents unless you do this. And QB Dior’s not have a fix for this.