Contact Priceline Support

I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..

I need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date. Update The developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway.

The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)