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This app is completely bonkers. I just arrived at my hotel after a long drive and needed something to eat desperately. My first attempt to order was accepted and showed it was being prepared. About 5 mins later with a vague “restaurant closed” message my order is cancelled. That’s Awesome, because the restaurant was open, and you said they received the order and began preparing it. Did they run out of a vegetable fried rice? more time wasted and a first round of multiple credit card charges and authorizations. Second order goes through and now hunger has turned to pain has turned to oh no I fell asleep waiting for this joker to say he delivered my order to my door when he snaps a picture of him holding it who knows where, but it most certainly is not at my hotel door, I show no missed calls or messages, and yup, I’ve been fully charged for this foolishness. It’s not even worth the keystrokes or your time at how bad the subsequent order went, or how overly complicated they make billing with multiple required authorizations and transactions for a single order. Not to mention you may think you’re order is delivery charge free or that you ordered extra to avoid “small cart surcharges” but you better double check coz I was shocked to see both of these charges pop on after, when my cart showed both credited and to top it off the order was well over 45 mins beyond the “no later than” time and the delivery persons number was not In service. 🤑

Since postmates was taken over by Uber I have had several problems, none of which has been satisfactorily resolved. The latest is that although I selected Apple Pay as my payment method, postmates instead charged a debit card that was on file as an alternate payment method, without my authorization. I tried to change my payment method back to Apple Pay, and repeatedly received an error message saying they were unable to complete my request. I contacted support and received replies that said “when you select apply pay, postmates can only charge the card associated with your Apple Pay account” which….. is what I wanted postmates to do and which in fact they did not do. They charged a debit card they had on file, NOT Apple Pay. After receiving the same copy-paste support response for two days now, I am sure it is past the window of opportunity to change my payment method to the method I originally selected. There is no phone number to contact someone and the email support team obviously either did not read my responses or did not understand them. I removed the debit card that was charged without my authorization and am no longer using Postmates. I am leaving this review in the hopes that 1)others will be aware that Postmates arbitrarily changes your selected payment method and 2) maybe I will get a coherent response to my issue, since the support avenues provided haven’t given me that.

This last time I used PM they charged me $60 for two meals which the total didn’t come anywhere near that amount! The food was barely thirty if that, then I was charged $12 in fees, and another $7 in delivery fees for a restaurant not a mile from my house! When i got my order there were two meals in it of what I ordered, rather than what I requested. My mom wanted rice, beans, chips and pico for dinner. She got the chips and pico... that’s it. They also charged me an additional $15 two days later! That brings this order up to $80! I sent in an order issue request and they said they couldn’t do anything about it! My health is horrible so my family frequently uses GH, postmates, and UberEats every month if I don’t feel up to cooking. They get a significant portion of my family’s income, but they couldn’t correct the issue? They wouldn’t even give me money back for ALL the stuff that was missing. This isn’t the first time this has happened; on average postmates gets our orders wrong about 70% of the time! Then I usually have someone throwing a tantrum and I have to try to get it fixed. Usually, on average I only get a few bucks back. Typically less than half the cost of whatever was wrong. Overall postmates does NOT care about their customers, they up charge excessively, and add extra charges behind your back. Had I know I was going to be paying $50 extra for dinner I would have ordered from the place down the block.