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I a a huge Pizza Hut lover , my husband not so much. So tonight I talked him into letting me order fr Pizza Hut. I placed my order online for delivery left a tip , was given a estimated delivery time . Waited and waited even allowed extra time incase they were busy being Friday evening ! Finally I called and was told I was set Up for carry out , I said ok but I want my tip removed if I have to pick this up as not tipping to pick mt own food up, I was told to come in and show proof of my total out of my acct ! So I did this , the manager was horriable and ungodly rude , being rude to the young girl at the register telling her to tell me …. Etc, as he stood in the kitchen doorway, I said “ do not tell that young girl to tell me anything u come out here and speak with me, “ he then proceeded to storm out into the entry way and tell me he does not care what my acct says , that I paid this and it may fall off!? WHAT? I said “ IT MAY FALL UP? ( tip)” YEP!!! I said no it better fall off , he then proceeded to take his kitchen gloves off and whip them down onto the floor, , turned around as I was speaking to him and completely walked away leaving this poor young girl standing there to take care of me! I will never order fr Pizza Hut Again, I’m sure I mean nothing at all to a big company like you but I will be spreading the word about my experience to all my friends and their friends

How long does this need to go on being the most jacked up app I’ve ever used? I try to change my address because I travel for work, POP up talking about “contactless delivery blah, blah” telling me that I have to clear my cart to enter a different address (in a different room number in the same hotel) click Ok, nothing happens. Back out of and close the app, repeat of first problem. Completely delete the order, close the app and clear it, same problem. Delete the address completely from my saved addresses, go through the order process all the way to check out, wrong address again, the same one I deleted already from saved addresses. Click change address....REPEAT FROM BEGINNING. It’s a vicious circle of AHHHHHHHH!!!! I just wanted a pizza and now my blood pressure is through the roof AND I’m hungry. Trying to pay $25-30 just to get food to myself which is an exorbitant amount of money in the first place, I can go to a nice place, eat and have a few drinks for that. As a matter of fact, I think that’s what I’ll do! My 18yo daughter works for Pizza Hut while she’s in school and I raised her right and she’s commended constantly, I pay money to your restaurant maybe 2-3 times a month to feed the 5 people in my house and this is how I’m repaid, with an app that makes me want to yank my own eyeballs out. 🤯 Thanks Pizza Hut app developers! 🤬

App wouldn’t allow ordering a pizza from the value menu. Must order minimum 2 items to order from the value menu. Very slow process. Tried to order 1 pizza from the value menu and an order of breadsticks. Tried 3 times. Each time app read that an error had occurred. Deleted trying to order a pizza and just ordered the breadsticks and a dessert. Success. Went back an tried to add a pizza from the value menu. Same message. An error had occurred. Removed the request for the pizza from the value menu and then was able to order the breadsticks and the dessert. This occurred also, the last time I tried to order a pizza from the value menu. Also, on new version of the app, there is no way, that I have found, to be able to order additional sides of dipping sauces. Used to be able to do this on the old version of the app. Went to the website, to try to place order, since I was having such a difficult time with this app. The website was even more difficult to use. Don’t have the inclination to go through all of the problems encountered when trying to use the website. Trying to order online makes one worn out and weary. Use up an employee’s time by calling the restaurant and placing order over the phone? Or just order from another pizza restaurant?