Contact OurFamilyWizard Co Parent App Support

Payments initiated take almost a full week to withdraw from one parent’s account and deposit to the other. I got this app because my ex literally can’t get it together and keeps having to tell me not to deposit checks due to insufficient funds and closed accounts and other unreliable nonsense, and now my best bet at receiving a payment from him is an app that’ll pay me a full week after I’m supposed to be paid. I’m unsure how slow payments will lead to positive coparenting outcomes if everything is late. Invest in better payment infrastructure. No one (especially not parents with full custody like myself) really wants to communicate with their ex. They use your service to cut down on communication and simply submit reimbursement requests with a service their attorney can pull from if needed. So make that experience great, because it’s annoying to have to continue to chase down payments from an app that is supposed to solve these headaches. My personal expectation would be that payments post in 1-2 business days tops for $200/year per parent. Ideally they’d post next business day.

I’ve been using our family wizard as part of a court order for a few years. It has served it purpose for communicating, but beware if you have to upload receipts and or photos to messages for communication eventually you will run out of space and be forced into purchase more space, and it isn’t cheap, and you get stuck with it as an ongoing cost every year. There is no way to free up space for any items which are attached to a message or an expense— they cannot be archived or deleted, so they really stick it to you once you are a captive audience. I would highly recommend finding one of the many other platforms which work just as well but don’t limit you to something like this because they bend you over a barrel once you’ve become vested. There is no way to change the size of the files that are uploaded so you are just stuck. I would not start off using OFW again and their support solution is to just buy more space— they know they have a captive audience.

This is a super basic app which makes you feel takin advantage of. If you are using this app it’s probably because a divorce decree says you need to use it. That doesn’t leave a whole lot of initiative for research and development I guess. There are a lot of things which render this app in-efficient. The largest one is the fact it won’t go into land scape mode. Most Americans use mobile devices. Many use tablets with Bluetooth keyboards. This renders the app useless in this case. Also, the entire interface “GUI” is straight out of the early 2000’s. It isn’t efficient to navigate, or search. The app doesn’t respond well to lower data areas. When you are in pinch is when it doesn’t work the most. I do like the fact that you can keep a journal. Tech support is really quick too. I do like that. All in all, thanks for nothing. If you have a choice during divorce hearings, find another app. Trust me.