Contact onTime MNR Support

Metronorth has been promoting this app more since there has been a huge issue with train timeliness these past few months. I was excited to download this app so I could see where trains were and if they were on time. Well, leave it to metronorth to make a time focused app that’s still late. The app is theoretically, good, in that its supposed to give you live time count downs and tell you where your train is along the route, however it’s not accurate. It’ll say your train is on time and then show up anywhere between 5-10 min late. The map will show your train coasting along the railway, but it’s not accurate. ie: as you’re waiting for your train that’s already late, the map will you you that it’s already stopped at your station and picked up passengers and is now on it’s way to the next station.

This used to be a 5 star app and I had been using it for years, but they now have advertisements pop up, take over the whole screen and makes you wait to close them out, just when trying to find out which train to catch. Please change your advertisements to a bar at the bottom of the screen rather than taking over the whole page!

I just downloaded this app to possibly make a short train commute easier, checking times, arrivals, etc. However, this app can’t even complete a simple task of inputting information of a trip from one station to another. I am trying to input the information such as berlin train station to New havens union station on the Hartford line in CT. The inputs of stations don't exist, and a list of complicated street names pop up, making the app very confusing, as i believe to have inputed the right streets, but it always comes up in error. Maybe im using that app wrong, so im contacting support for this inquiry. But this app simply takes a simple task of a station-station input and makes it impossible.