Contact OneBusAway Support

This app is harder to use over the years with voiceover. The nearby stops is harder to find than it used to be. We can’t just hit a button as we used to. And furthermore we are cluttered with service alerts that don’t interest you when you’re not traveling in that city. As this system is mainly to give you the stops you need, there’s no reason to worry about the Seattle tunnel on the bus route 28 in Tacoma. And if I was looking for a trip in Seattle, it would make sense. But there’sIf there’s no tunnel in Tacoma. If I’m going to see that, I would like to have a preference to not see that. But the geo-fence a little farther around your service alert, so we can get those. Or at least let us know how to customize the app so we don’t get the Seattle alerts for Tacoma.

The app time predictions are highly inaccurate. I literally mean 95% of the time wrong. You could be 200ft from your bus stop and the app says that you still have 6 minutes until your bus arrives because it’s “running 7 minutes late” and then you watch that exact same bus drive by 10 seconds later. Incredibly infuriating whenever I choose to trust the “reported” bus times. Always give a 10 minute window to arrive early. It could come 10 minutes earlier than the reported time. It could (extremely occasionally) come at the reported time. Or, it could come 15 minutes later and then you’re left waiting 25 minutes for a bus. You never really know. Usually ~5-10 minutes earlier or later

This app will let me know if a bus is coming late or early, but it will let me know at the last minute. I have a life. I have to go to school. I stay in my house in the mornings until 4 minutes before the bus comes because it’s cold. But then it will switch at the last minute and all of a sudden says it’s coming “NOW”. I don’t have that much time to get to the bus at that point, and in turn will miss it and have to wait another 30 minutes for the next bus, by which point my class will be over. Get your app together. These are people’s lives you're dealing with. I have an education to attend to. GET. YOUR. APP. TOGETHER.