Contact New York Subway MTA Map Support

If you’ve ever used the NYC subway, you know that figuring out what train to take and where to transfer can often require split second decisions, and when you can’t get the info you need in time to make that decision, it will often result in you being severely delayed. This app used to be great for getting the information you need quickly, but now they have included ads that take the whole screen and cannot be skipped for up to 30 seconds. These ads usually come up when you’re just bringing up the app and need the info you’re looking for immediately, which has often resulted in me missing trains and getting delayed for over 30 mins because I can’t skip out of the ads. I usually can’t be bothered to leave reviews, but I feel like it’s my civic duty here to tell people to avoid this app and save yourself the frustration. There are other apps with maps which are better, such as the one named “NY Subway” which still has pop up ads but can be quickly clicked out of so you can get the info you’re looking for in time.

...and I’ve come because this app has finally motivated me to take even more time out of my day to warn the masses that this thing is a complete and utter fail. You have one job to do. Show the subway map. When I’m rolling up to an unfamiliar subway stop, I unearth this unholy thing to quickly find a transfer or express train. And it makes you WAIT for inane amounts of time by displaying a full page advertisement. And while you’re clicking around trying to find out how to X out of the thing, or waiting for the video ad to finish, that last minute subway knowledge you needed sails away. And you wail. Well I ain’t wailing for the benefit of my co-commuters anymore. I’m wailing to the masses via the ratings board. And it feels good. Don’t use this crap. Not until they figure out how to put an ad in the bottom of the map screen, or anywhere that isn’t obscuring the information you need. Boom.

Went to NY for first time. App DOES give you very accurate info on the trains, but does not track walking movement well at all which is essential to find the right platform to get on a train in the first place. And does not tell you which side of track to be on. Hardest part was finding where to catch a train, and since the app didn’t track waking well or have a directional pointer to show which way you’re headed as you move your phone, it often had us going back and forth changing direction. then when we finally found a platform and got there we’d still have to ask someone if we were on the correct side heading in right direction. Just asking google was much easier and google lets you know exactly what time train is leaving. Good thing is NYers were the MOST helpful people in the world.