Contact Netspend Skylight ONE Support

First off customer service is so bad! I’m only 16 and I had this bank for almost a year and In these last months I was getting money taken out of my account by someone from another state and I told them I didn’t spend and that wasn’t me and they told me they didn’t know and couldn’t help me!! The person took so much money from me on the account I don’t have anymore money and this was my primary banking since I’m not old enough to get something like PayPal. This is really the worst bank that you can bank with and it really makes me sad cs I’ve been trying to save up for a car and it’s impossible with skylight when a random person can take money from me, also even after there was no money I started getting so many decline fees so I just paused the accounts(I should have done that in the beginning) I tried to ask why they were given me these decline fees after I told them that this wasn’t me spending my money and the lady just kept saying “you Bought something” or should would say she didn’t know and only I can know and that they can’t help at all

This app doesnt even deserve a star. Ive been trying to get into the app for three days to try and close my account but every time i log in it takes 20minutes for anything to load or it just doesnt load anything and you have to constantly refresh the app. Customer Service is not helpful, there was a negative balance on my account and it is almost impossible to send money onto the card if you dont have direct deposit, which i dont because i stopped using the card. customer service keeps telling me things i already know instead of helping me figure out how to get money onto the account. I used paypal and the transaction was canceled. used it another time and the money sent but disappeared an hour later. tried sending money from another debit card and it says the bank doesn’t exist / the bank has my account paused. Its not worth it, if you have to use it, hurry up and find a different card to send your direct deposit to.

I don’t want this card. There are so many hidden fees. All the fees are so this company can make money off of low level service workers who don’t want this card in the first place. The boss pushed this card to solve a business problem and masked it as a gift. It’s not a gift it’s a service one no person would opt into but employees are forced into. This card is terrible tell your boss he needs to pay for the service not us the workers. Tell your company that we don’t want this trash we won’t our money and we won’t it without hidden fees without thousands of barriers and without terrible customer service. We are people and we just want respect not a card that taxes I mean charges poor people. Update: Thank you for the response that is sarcastic and demeaning in tone. I already have emailed you and I think it is quiet funny that this was responded to first over a real question I had about your card. Priorities right? I don’t agree to the Terms & Conditions because I explicitly said I didn’t want to use this card to my employer. You know the part of your response that you explicitly left out. We all have to make decisions in our life and everyone at this company is making a decision to exploit already vulnerable people and I will always hate this card and company and people in this company for doing so.