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I noticed over the past year that I have been using Netflix less and have been really disappointed with their selection and layout. So I downgraded to the lowest possible billing option and have been great with it for months now. Layout: I wish that when I selected which genre I want to watch that it showed a years list. I like 90's suspense thrillers and kids holiday movies, 50's creature feature horror movies, and 80's action and comedy movies. But it's a bit hard to find with their made up titled sections and makes me waste more time searching than watching. And the search feature doesn't not show me all the movies in these keywords as only a few can fit on the search screen. Also, there movie selection in these categories aren't that much and I end up watching Crackle a lot more. Ended up watching Crackle and Freeform Channel for Halloween instead! I feel Netflix has too much Drama and Gore movies-not my cup of tea. I expected new seasons of "Sabrina the teenage witch," "Mystery Science Theater," and other such shows to be new and available for October but they were not. So knowing when to show new show seasons for holidays is lacking. Who needs the new "Nutcracker" movie in July!? Also, when am I going to see new "Mystery Science Theater" episodes? Love the new show!! Creature feature movies are really lacking on Netflix!! And when is the new "Bright" movie coming out!? This is why I downgraded.

I loveee watching Netflix on my phone, but with the new update there’s an issue. At the last minute or 30 seconds of my show, the screen goes black, but I can still hear the audio. Once the episode ends, it stops, but at the end of the next episode, the same thing happens. It’s getting really annoying, so I decided to see if other people were experiencing this bug too. So I read through a couple reviews and everyone has said the same thing that’s happening to me. I have tried ABSOLUTELY EVERYTHING to fix it!! Restarting my phone and the app, logging in and logging out, and even clearing the data on my account, nothing helps!! It’s really getting on my nerves. Also, most shows are making my iPhone heat up. I was watching Haikyuu one time and I noticed that my phone was getting really hot, so I decided to unplug it and close out of the only app that was open, Netflix. About 7 minutes after I closed the app, my phone had cooled off significantly. I noticed that it was also draining my battery a lot faster than usual. It might be that my phone is getting old, but I just got it 9 months ago. Another error I noticed was that my screen was getting dimmer too. Again, this might just be me, but seriously, I have never experienced this many issues with Netflix. I’m getting irritated with all the bugs. ONE STAR!!

Not only does Netflix show they do not care for their customers, it has become clear that they totally and completely ignore the reviews of their service. I have seen no responses from them on these reviews and no invitations to contact customer service for PROPER support. The app works for a while, then stops working. In the last year, I have called multiple times with the same issues, but they rarely are able to fix it properly for longer than a few weeks before it stops working again. 10 dollars USD a month, but if their service is unusable and you ask to be compensated for the lost time, they say “We will not give you free time to replace what you couldn’t use.” That is a direct quote from a “Customer Service” representative. At this point, I will be canceling. I will be taking my family and friends with me. All together, it’s only a few hundred a month, but with the recordings I have from my dealings with them, I hope it’ll become more. They are showing themselves to be sleazy and uncaring. That’s my opinion as well as others. Perhaps Netflix should spend less time trying to indoctrinate people with identity politics through content and actually focus that energy elsewhere. Like scrapping the App completely because it’s clear they don’t care about giving good customer service.