Contact Mindbody Support

The yoga studio I go to signed up with this app to show their schedules and allow students to sign up for classes on on their mobile devices. It’s supposed to link up to their system so that when you login into the app with the email you gave them at the front desk, the app will recognize it and pull your payment data so you can sign up for classes based on your subscription or how many classes you prepaid for. Unfortunately, the app doesn’t recognize my email address, so all I can do is view the schedule. When I try to register for a class, it always asks for my credit card so I can pay for that class individually instead of taking it out of the number I already prepaid for. They told me when I downloaded it that other people were having trouble with it (not sure why they stay with the app if it’s not working as expected...), so I e-mailed app support for help. The person who helped me just said to make sure the emails aren’t going to my “junk” folder, which is not the case and is irrelevant to the problem anyway—I shouldn’t get an email until after I’ve successfully signed up for the class. I’m hoping the yoga studio gets this straightened out because the app seems like it would be nice if it worked.

Pre-CoVID I purchased a class pass for a local yoga studio. The classes worked prior to pandemic. I was told I would be able to use the passes after the pandemic and the studio extended the expiration date. I tried to use them to purchase the same class as I had prior to COVID. Received error and contacted customer service. Suddenly, the classes I purchased are not “compatible” ?? How is that possible? I am registering for the exact classes as I purchased the passes for. Asked for my money back after no resolution or assistance. Was basically told to bug off because they could only work with the studio. They wouldn’t even look into my account and could only assist through screen shots I sent and gave me general/possible answers. They put literally zero effort to help me. The app works, two stars for that. Negative three for wasting my money and poor customer service.

I found myself blaming the hot yoga business that required me to download and waste my time trying to use this frustrating app rather than the app itself. I mean WHY would a business put their prospective clients through a time wasting process that doesn’t work when they could list their schedule on their website? I could have been done with this thirty minutes ago, instead, I’m ticked off and writing this review AND I’ve lost faith in whoever runs the yoga business I was thinking of joining because 1) they wasted my time 2) they obviously have not done their homework to see if the app actually works especially for a new client. I tried several searches in my town for this particular yoga business and found only one other class for a different company on only TWO days during the week when I know they offer classes constantly. It’s a bad sign that they would choose to make clients use this.