McDonald's Software

I have found this app to be very useful to avoid long drive-thru lines or having to go inside a store - the closest store near me, for example, is notoriously slow. I like pre-ordering and pulling to a curbside pickup spot to wait while I relax. I also like the discounts. That is worth 5 stars. But the reason I (originally) give the app 3 stars is that I've had about a 75% success rate using the app due to a variety of issue. Here are some problems I've encountered at different times and different locations: App said a store was closed (it was 11:30 am and store was very open), the app wouldn't let me enter a curbside pick-up spot so I had to go in to get food, one store didn't have a designated pick-up spot at all and one time I ordered and paid for two apple pies (in app purchase) but upon delivery the store said it had ran out of apple pies so I got unwanted cherry instead - is there a way to know this before I order and pay? Overall I will continue to use this nice-to-have app. Updated: I have deleted and re-installed app and no longer have issue with entering curbside pick-up spot being missing. 2nd update: growing much more happy with this app. Last several uses have all been spot-on with no issues and fast curb-side delivery results thus I’m moving rating to four stars.

Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)

This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now.