How to Contact LIRR TrainTime Customer Service/Support

LIRR TrainTime Contact Information

Listed below are our top recommendations on how to get in contact with LIRR TrainTime. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LIRR TrainTime. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Metropolitan Transportation Authority



100% Contact Match

Developer: Metropolitan Transportation Authority.

E-Mail: [email protected]

Website: Visit LIRR TrainTime Website



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Reported Issues: 3 Comments

4.8 out of 5

By HBHB8462


Need to adjust parameters for social distancing

I love the idea of having data to see whether a train is crowded or not and to socially distance in our current covid world. Unfortunately the parameters are too loose and therefore the data is not helpful. I just took a train from Atlantic terminal to Hamptons that was marked as the lowest level of not busy (one person) and green in terms of crowd size (less than 35 percent capacity). That still meant there was one person in every row on my train. So we were not socially distanced from each other (everyone was less than 6 ft from the next person). The green should be reserved for trains where there’s few enough people to sit every other row and not directly next to anyone. Otherwise this data is useless. My train should have been marked yellow.



By applebottompie


Easy to use, but let me make frequent pairs

Nice app that looks good and is easy to use. I think they should allow frequent station pairs so you can quickly see train times. I also wish they’d show you more than 4 train times at a time. If I want to see something further out i have to adjust the time bar instead of just looking further down the list like the OnTime app



By Exjoey


App worked great until first day of Daylight Savings

App worked great until first business day after Daylight Savings Now App is crash city. Drill down on a train a it crashes. Also says there is no data connection when there is. What happened, this App is my go to- it was good when it was working




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Why should I report an Issue with LIRR TrainTime?

  1. Pulling issues faced by users like you is a good way to draw attention of LIRR TrainTime to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a LIRR TrainTime customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LIRR TrainTime.


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