Contact LinkedIn Learning Support

I tried to use this app after the switchover from Lynda, and I want to use this app with my local library. The app requires a Library ID, which there is no support information for. To log into using Safari requires a library portal url to log in, but trying variations in this app goes nowhere and gives no feedback. This is a terrible user experience. LinkedIn/Microsoft, try the Libby app to see it done right. And at least, bare minimum, provide easy-to-find support info in the app *on the login page* explaining where the Library ID can be found. Hint: it shouldn’t require any effort to find. It shouldn’t be in an email from my library. It shouldn’t require a phone call. It shouldn’t require opening a ticket. And if you can’t do any of that, at least supply examples of what it looks like. My God, why is this even an issue in 2021?

So after numerous pop ups and pushes to upgrade from Lynda to LinkedIn I did thinking it was going to better and I had to move to the new platform at some point. I also made the mistake of assuming that years after the acquisition that this would have the same if not better functionality as the Lynda app. Man am I sorry I upgraded. I loved Lynda for many reasons but primarily for their Apple TV app. So easy to watch video and follow along with the exercises. Now it AirPlay does work but it’s wonky, requires another device to stream and just not as simple. The most frustrating part is that in the big push by LinkedIn to migrate they never warn you there is not an AppleTV app and you will lose the ability to use the Lynda app after migration. LinkedIn bring back an AppleTV app please!

Never did I see that the subscription cost was all at once. That was a $300 coat after the trial period. One email warned me of it. So happens to occur at a time when I was super busy with three jobs and military training. Somehow I didn’t see that ONE email warning me $300 COST IS HITTING YOU SOON! Also, it wasn’t explicitly clear that this was going to happen when I signed up for the trial. I complained and some nice people at LinkedIn said it was in Apple’s hands now and they couldn’t refund me. Okay, that’s fair I guess. But to have as their default position a YEARLY subscription instead of a monthly one is dishonest. There are other apps I subscribe to that offer monthly ones. This was shady marketing at worst, and a lack of caring about the customer at best. Either way, I’ve lost trust in the company.