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My library just switched from RBDigital to Libby. First off, I was disappointed there was not a way to import my existing subscriptions / lists. Next, the browsing feature is maddening: books and single-issue publications are mixed in with periodicals. Making matters worse, after ~10 screens the entire list automatically “refreshes” for no reason — I was still reviewing results of my original search — and auto-scrolls back to the TOP of the list. Oh joy, now I get to try to remember which items I’ve already tagged as I scroll past them all again. Really annoying and error-prone. Then, when borrowing and beginning to read an item there are LONG delays when trying to flip past the first page. But don’t worry, the app “helpfully” remembers all your attempted page turns while it’s stalled... so when the new pages are FINALLY downloaded it rapidly executes ALL those page flips you thought it was missing...and you’re suddenly on page 13! Really dumb. And then if you happen to power off while zoomed in on a particular page... surprise! you’re on a completely different (random?)page when you power back on. Suffice to say, I see MUCH room for improvement, and much preferred RBDigital. But I must use what my library has chosen. And it does “work” (to a low standard) for reading periodicals from the comfort of my home... so I’m grateful for that. I hope the developers will improve the app. It can be so much better!

I really love this and I have found no problems with it yet. This allows me to go to the library during quarantine without leaving my house. I have just one problem...I wish it would let us download movie too for free. That would give it a thousand stars but also one other thing. I have put a hold on a book April 10th there were only two people ahead of me and you can only have it for a week. It is now May 14th. And I have moved up in line to one so I will get the book next. I HAVE BEEN WAITING FOR A MONTH and it keeps saying “wait time 2 weeks” I am getting so mad about it because either there is a glitch or they are allowing this person to just keep renewing it and renewing it and I’m sooooo mad because I really want to read this book and I placed a hold on something that was 26 weeks and that book is down to 4 weeks so I should have the other book by now but I still don’t have it. You really need to change this because it is not okay that some people can just have it for that long because my guess is they barley read it, they want to read it but they read like a page a day where I can get books done IN a day. So please please please get this fixed and stop letting that person renew it so many times. Once is okay but for me to have it on hold for this long when it just keeps saying 2 more weeks is NOT okay.

I have been a faithful user of OverDrive for years and years, and I transferred that joy and faithfulness to Libby several years ago. After all, how much better can it get than bringing my library’s electronic books and audiobooks to me? All in one place? I love the ease of use and the way it can store several library cards at once. I was hoping they would add a feature to allow for searching across multiple libraries at once, but in the meantime I found good workarounds. I kept all my lists and tags there and had quite a history built up, with records of what I have read and an extensive wish list: loved it! Then a few weeks ago, for no reason, Libby kicked me off and deleted all my library cards (and years and years of tags and reading history records with it). I had to re-add all my library cards from scratch. I reached out to customer support and they said that this is a known problem and the only solutions are to either have the app and all records across multiple devices (so I have to buy a new device just for that?) or to export my tag list. This is a KNOWN problem with no solution. And all my history and records are gone, and I don’t know that they can be rebuilt. Bottom line: I still love the app design and usability and it is as great as ever…until it’s not and you lose everything.