Klara – Patient communication Reviews

I made a comment that I couldn’t get a call back when I left a message calling with a question or just trying to get some clarification. Usually I never got a call back!
At least with this app, I have gotten a response to my questions within a day.
**The response time has changed this week. I am back to being frustrated with NO answers again!
I called Friday with a problem about my pain medicines that needed a refill for the next month. For some unknown reason, my refills had been sent to a new and unknown pharmacy, even though my medical file listed my pharmacy as Walgreens in Collinsville. The new pharmacy was a small one, and didn’t have one of my medicines. They knew they could order the medicine, but there was a minimum order to deal with. Pharmacies must dispose of expired medicines, and loose money if this happens often. The owner of the pharmacy requested that I get my prescriptions at my regular pharmacy. Fine by me, since they were also more expensive.
This problem happened again this month! I have been trying to get them to move my scripts using this app, but I have been ignored since Friday. Hey! These are medicines I need to control my pain! This is not making me very happy!

We are a very small office of 6 people, including the doctor. We really enjoy using this app to talk to our patients. It’s much more personable than a 3rd party text from a robot. It’s very helpful in getting information to patient’s that is much easier accessed online. I recently set up our Patient Registration forms where the patient’s can fill them out before their appointment through this app and I think it’s just wonderful! I’m pleased that this app is always getting updated with new features and the staff is great at replying to our specific concerns and questions.

I made an appointment with a doc who uses Klara. The appointment was about a month later. I failed to add it to my calendar - I was getting on a plane and would be traveling for a month and completely blanked on that. I knew the appointment was at some point in the week after my return and should have called to confirm. That’s on me. However, every doctor I’ve ever seen (as well as my hair stylist) has sent me some sort of reminder a day or so ahead of the appointment. This one? Zippo. Again, I should have added it to my calendar immediately, but you’d think someone using such a “sophisticated” app would have a way to send out reminders of upcoming appointments. I received an automated notice that I had MISSED my appointment, however it would be nice to get notice 24-48 hours BEFORE the appointment. Lesson learned!

I am both doctor and patient and I cannot stress how happy I am I decided to buy this app. It is like night and day from when I used to call my patients for labs or was constantly getting complaints from patients because my staff never got in touch with them.

It seems like even my Office Manager has more time now and is happier because she always knows what’s going on with patients.

My dermatologist uses it so when I go for Botox, I get to experience the patient side as well. Really cool and less hassle

this app makes everything about going to the doctor so much easier!!! I hate having to call my doctor’s office for any reason because they never answer (I get it, they re really busy!). When the staff calls back, I’m always at work and can’t answer so the phone tag begins. I love being able to send a quick text to my doctor’s office using this app. I actually schedule my routine appointments now since it’s a quick text message. Love it!

Klara has been great to communicate with my doctor’s office but I don’t receive notifications that I have a message from my doctor. I have to keep opening and checking Klara to see if I have a message when we are communicating back and forth. And yes I do have the settings on to receive notifications. The help bot was not helpful and I waited more than 20 minutes for human help but didn’t have time to wait longer. Next time I will just call the office instead of using Klara .

Very user friendly!!! No hassles...it’s easy, and it works.
My pain clinic would rather we (patients) use this instead of phone, whenever applicable. I get answers almost immediately when I use this app. Sometimes calling is a bit of a hassle, if the office is real busy. And...if there’s info I need to write down, I don’t have to...because everything is ‘written down’, and stored right there. Excellent.

We all text- why shouldn’t Doctors and their employees? This is much quicker than waiting on the phone or being transferred to several people. It works wonderful in Dr. Hasen’s office in Naples and I think most patients and providers would be delighted to have their communication via text because it makes everyone easily accessible.

Been using this app for a while and it has been effective at what it does, but now it bugs out every time i use it. Notifications don’t work, it will randomly tell me my account credentials cant be found, asking for and sending codes to my phone constantly, long loading screens. The new update must be causing this because it did not happen in the past. Please fix these bugs/update, i want to continue using Klara as smoothly as i have in the past. Great concept though!

I love using this app. It eliminates having to leave a message for a nurse in a voice mail. And you get an answer much more quickly than when a nurse has to stop what she is doing to return a call.

My only complaint is having to scroll to find your birth year. I think a phone-type number system would be easier for people like me who have scroll really far back to find my birth year.

Klara is really nice for communicating more quickly with my doctor. The user interface is very simple. However, I wish conversations I have between them and ones with their office staff were separable into their own message threads. When they get lumped together, it gets confusing. My doctor's receptionist ends up receiving and having to transfer some messages intended for him. Otherwise, it's a very convenient app!

Preview and demo was great and staff was friendly. Then you sign the contract which is a minimum of 1 year and everything changes.
App is not a simple to set up, use and does not deliver what they said it could. One of the answers I received was “I’m sure we can do that but I’ll have to check with support on the details.” Then, “I’m sorry that just won’t work with the system.” My fault for signing too quickly.
Support is laughable. Appt times are difficult to get because Fred likes his vacations and his appt windows are minimal.
Do yourself a favor and find another communications system. I know I will as soon as possible.

Had an MRI week and a half ago of my back, I am in excruciating pain can hardly walk! The doctor has neglected to call me back he had the results last Thursday that’s five days after he got the results he still hasn’t gotten back to me with my results! This is inhuman to let someone continue hurting without a plan ofPossible recovery.
I can’t sleep at night because of the pain and again he’s had my results for five days without a phone call. I’ve even called and left messages for him to call me and I seem to fall through the cracks with someone!

I can’t tell you how much Klara helps me stay on track! I have multiple sclerosis and frequently have to be reminded of MANY THINGS! Thanks to your quick responses to my questions and your explanations, I am able to remember and understand what I am required to do! Thank you! 😊

I’ve been using this app for 6 months now and have seen no bugs/issues within Klara . I only ever had one communication thread at a time, but the messages come in within a couple minutes of my Dr sending the message. Attaching documents and pictures in easy too.

Couple key issues.

First, very very frequently, there are issues with audio during telemedicine visits. It is a huge issue. It happens on every device, and is most definitely a this app issue and not a device issue.

Second, the program logs me out very frequently, and I have to input my whole password again. The face identification doesn’t happen.

It’s not perfect but hopefully the software engineers listen. And I don’t think they are. But we have so much patient information and workflow out into this app that it is too much workload to move to another platform. It’s kind of like a marriage and you have a covenant and it’s like, is this is as good as it gets? And you just settle. That’s what it’s like with this app.

I love this app. I know we can get in touch w the doc’s office and get a reply. It’s great for asking questions or needing refills. It’s even good for when I have a concern that needs fairly prompt attention. Our doc office is really good about responding on this app.

Fast and easy if I have a question or need to communicate with the office about medical questions, appointments or need clarification of something such as a medication. I usually get a response with in minutes.

It’s been 3 days now of me just saying hello and getting a message saying “this is a confirmation that your message has been sent. Someone will reply to you shortly” and yet no one responds back FOR 3 DAYS IN A ROW. Just messaged again at 8:50 AM (mountain time, so basically 9:30 for them) and no response and did it again at 9:30 AM and still no response and just checked to see that it just said “we’ll be back tomorrow at 8 AM to 5:30 PM again for the third day... thanks guys really good customer service 👌

Just love Klara for the ease of instant communication with my surgeons and their support teams. 24/7. Non intrusive. Can send/receive pics too. Provides both peace of mind and incredible valuable support. Love it. Any practice that DOESN’T have it will be at a disadvantage.

I love love love Klara, it’s so easy to use and I don’t have to sit on hold listening to awful music waiting for someone to pick up just to say they will get a message to the Dr. with Klara, I’m texting the office staff or if need be I’m texting the Dr. directly.

I love being able to communicate directly and quickly with the clinic. It is pretty easy to understand and get the hang of. I definitely recommend app and it has helped me out a lot.

Getting messages and response in the same day from the nurse is a great system. I know the message is received. Bethany is typically quick to respond.
I wish other doctor offices would take note..

This is a great way to communicate with your doctor. My doctor feels so much more accessible. Instead of calling and leaving a message and hoping they get back to you.

Love it!

Thank you for this service. It makes it so simple and quick to contact the clinic. No more holding on the phone!

Great site, they answer all your questions in a timely manner and easy to use. Will continue to use this site