Contact Kirkland Signature Choice Support

The latest update by Apple has completely screwed up my ability to use the KSC app. The problem lies within the settings menu where it does not allow the setting of the same program, but will will automatically set up two different settings such as softswitch and music at the same time.

This app worked pretty good until iOS 11.1 update. totally messed things up. It was supposedly fixed in 11.1.4 but nope!!! Like other reviews I’ve read here I’ve deleted the Kirkland app, forgot the hearing aids in accessibility, repaired and tried the app again. When using the car Bluetooth, streaming would bounce between the phone, the car and the hearing aids or go nowhere at all. I went back to Costco and they were not helpful. I was planning on upgrading my phone to iphone8 plus, which I just did and upgraded to iOS 12, the problems persisted. After digging deeper and reading other similar issues, one suggested to just delete the Kirkland app and only use the iPhone’s built-in MFI controls. Though there are occasionally issues, for the most part this has resolved my problem. I can stream and now when calls come while I’m driving go through the car audio seamlessly. Much better. It appears that the Kirkland choice app conflicts with the iPhone’s built-in controls. They work much much better without the app. For those still struggling, give it a try.

With all the changes happening with iOS you’ve had 2 updates in about 3 years! My aids are chirping like crazy now and they keep trying to pair every few minutes, even though they are paired! I’ve deleted and reinstalled, rebooted, played with accessibility settings. Nothing seems to work long term. At best, a few days and it starts all over again. It almost renders the aids unusable. Appears to be related to streaming music, which I do a lot. The most successful results I've achieved are when I delete the Choice app; forget the aids under accessibility settings, reboot the phone and then re-pair the aids under accessibility and download and reinstall the Choice app. This is a major nuisance to have to do several times a week! And yes, an Apple Watch app would be very much appreciated. I love the concept behind the app, and when it’s working it’s great, but the execution is lacking BIG TIME. Worked much better under iOS 10. KS 6.0; iPhone 8; iOS 11.3