IT helpdesk ServiceDesk Plus Overview
What is IT helpdesk ServiceDesk Plus?
The IT help desk software is a mobile app that is trusted by over 100,000 service desks worldwide. It is a Pink verified app that provides best-in-class features to manage IT help desk tickets. The app is voice-based and allows users to manage their IT help desk tickets on the go. It also enables end-users to contact the help desk anytime from anywhere.
Features
- Pink verified ticketing functionality
- Voice-based app
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add it as an attachment to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
- Enable end-users to raise tickets from the mobile app in minutes
- Get end-user contact information from within the help desk ticket
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance.
Official Screenshots
Product Details and Description of
The IT help desk software trusted by 100,000+ service desks world wide The right help desk app for you - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk. - This is the only Voice based app in the IT help desk industry Manage your IT help desk tickets on the go - Create, manage, and close help desk tickets - Add subject, description, attachments, resolutions, tasks, worklogs, and notes - Take a picture from your phone and automatically add as attachments to the tickets - View all the details of your ticket including conversations in a single pane - Edit, pick up, assign, close, delete, and reply to tickets - Get important ticket updates as push notifications Get custom views of your tickets - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc. - Create custom views for faster access to tickets that matter - See response and resolution SLA status flags in the request list view screen Help end users contact the help desk anytime from anywhere - Enable end users to raise tickets from the mobile app in minutes - Get end user contact information from within the help desk ticket Streamline help desk tasks - Add tasks to be associated with help desk tickets - View, edit, and delete tasks as needed - Assign tasks to technicians for clear ownership - Mark scheduled and actual start and end times to keep track of schedule compliance What Customers Say ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable. - Chris Joyner, User Support Manager, UNC Asheville ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information. - Darren Hammond, ICT Manager, Lesedi Nuclear Services To try the demo of the mobile app , install it on your phone and use the following credentials to login. Username: demo Password : demo Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
Top Reviews
By api888
Needs to be updated- unusable in current state
Display is not optimized for iPhone XS Max. I can view tickets but unable to assign or make any changes. **UPDATE** - They fixed it. Works great now!
By PeeWee
4.3
UPDATE: Everything works with the newest version now. The new release has broken the close button on the resolution screen searching solutions from the main screen also yields no results. You have to go into a ticket and search Solutions there to be able to see them.
By Jroy83732
Widget not working and not updated for iPhone X
The recent update doesn’t fix the data loading in the widget for me. It just says “loading”. Also, screen is not optimized for the iPhone X. Please fix issues.
