Contact iFood Support

The COVID-19 pandemic has only highlighted what was evident - that iFood and this type of services have no consideration for the safety and well-being of its workers. Delivery workers, other than having little income stability, are forced to face dangerous and unhealthy conditions (I.e., excessive physical strain under any weather, exposing themselves to traffic), receive little no assistance in case of an accident or injury, and have furthermore lacked in support or protection against the risks of contracting the coronavirus during their function. During this crisis, please consider finding alternative means to order — especially in-house delivery services offered by restaurants themselves.

I barely used this app but I guess I’m not doing it ever again. I was just trying to order food when all of a sudden it kept saying there was a problem with all my payment methods. Because I liked the app and wanted to order food I made a help request through the app chat and literally instantly got a reply saying I was banned for violating their terms. As much as I’d like to know what I could’ve possibly done wrong they never actually tell me, just inform me again and again I violated the terms. I doubt I did anything possibly wrong and they are completely unhelpful in helping me fix it or tell me why. No explanations, jus a ban.

After becoming market leader its impossible to add cupons to any order, you can only add to certain places, you can no longer contact the restaurant directly only with the app chat, with most restaurants dont even respond, adding and removing ingredients on orders is only possible on the observation part of the order, other apps offer the option to remove and add ingredients directly in every item. I only use this app when the restaurant I want to order is unavailable in any other app.