Contact Houzz Support

We placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. We ordered from Houzz vs another vendor because we could get the merchandise so soon. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. Our delivery date passed and on May 24 I emailed Houzz asking for a status. Auto response said a response may be delayed 4-5 days due to COVID-19. I tried calling and was on hold forever and hung up. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I asked for an order cancellation. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. I logged into Houzz and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. We requested an order cancellation again, this time on the website because that was now a selection on the page. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. It doesn’t appear they are manning email either. I will not be shopping with Houzz again.

This is the worst company we have ever seen. We ordered two bedside lamps over a month ago and they still have not arrived. After three weeks of waiting, we inquired as to the delay. There were three flimsy excuses. First they said that they didn’t accept phone calls and would only have agent chat. This took 25 minutes to connect. Then the connection was lost. We connected once again and the first excuse was that they were sorry but the package got lost in transit and would be reshipped. Then after another week we got an email that said the package was damaged in transit and would be resent. Five days later the email was changed to say that due to COVID it was still sitting in the warehouse but they were pretty sure we should get it within 5 days. It showed the tracking progress and the warehouse is an hour and a half from our house. Can you tell me why it is taking 5 days for a package to travel 1 1/2 hours (60 miles)? This STINKS. The corporate office is in Palo Alto and I’m in Irvine, CA. I could have driven in one day. This is the MOST RIDICULOUS CARELESS COMPANY I HAVE EVER ENCOUNTERED. I DONT UNDERSTAND HOW THEY STAY IN BUSINESS.

As a pro I spent $1200, I have 11 five star reviews, I’ve been in my field for 14 years and I received zero referrals from houzz. As a custom furniture builder houzz was a complete waste of money. I talked to other professionals in my area and they all agreed. None of them received referrals from houzz even though houzz assured me that they had. I’m sure it works for someone, but if you’re a craftsman don’t spend your money on this platform. I cannot recommend this to anyone unless you’re a consumer organizing and getting ideas. Also, contacting customer support trying to cancel my account I kept getting ghosted. They ignored my calls and emails. Winston was extremely unhelpful. I finally had to call my bank and explain how they were not living up to their side of the contract. Ended up getting some money back because others had this same experience. They finally contacted me and tried to send me to their collections 😂😂😂😂 once I explained the situation they left me alone. Horrible experience all around for an app I was really excited about.