Contact Home Support

I unfortunately have been having many issues with my iPhone and Apple products. I don’t know if it is due to my carrier Verizon or if it is a SoftwareIssue. I have been in constant contact with both Apple and Verizon. I have had numerous security breaches online bank accounts and with other apps that require logging in with a password. I do not know if it was related to HomeKit put on myBrand new TV ( Lg) it is having a lot of issues pairing and or pairing and then changing the settings on its own. I have remove the app and reinstall multiple times with the guidance of both Apple and Verizon neither will give me a definitive answer on what the issue is. The only response I get is we do not know we will look into it further and inform you of what it is. This has been ongoing for approximately two weeks. Verizon has replaced my phone with a new phone feeling that it may have been compromised. On the new phone the same issues persist and if not worse. I 100% regret switching to Apple and VerizonSeeing the neither can resolve this issue. To say it is frustratingIs the understatement of the year!

I have been using the Home app since it was available publicly. Overall it works well although it it has at time taken longer then ideal load times to discover devices. (If I was eating only that I would give it 3-4 starts.) However I am giving it a 1 start primarily because if of the video streaming interface, atrocious load times and often freezing/crashing the app itself. Regret switching over to Apple HomeKit device for my video streaming. I did it in order to transition all my devices to work with one app but immediately regret it. Video services with Apple HomeKit are in Bata stage at best and needs work. Although based on other costumers review I suspect the word it spreading and consumers are starting to stay away. Meaning Apple with likely discontinue the service in normal Apple fashion resulting in the discontinued service while dropping funds to fix the existing problem. If Apple wanted to fix it these issues, they would have already fixed them.

I seriously want this app to work well. I like the simplicity and direct focus on smart home devices. But it’s so frustratingly unreliable when it really shouldn’t be. I even spent a lot of money a “state of the art” Orbi mesh router - one that has a dedicated IoT broadcast. And still, restricting all of my smart devices to a fixed 2.5ghz band is not enough to make this app stable. Why? Like why can it auto check a connection or perform a resync. I’ll look at my devices via my router and see that every one of them is still connected, yet HomeKit says otherwise. I found that after nearly none of my 15 or so smart switches are no longer connected in HomeKit, I can reboot my router and it mostly reconnects everything. Wow. Apple, please just find some start up home hub company, buy them out, and rebadge their reliable software as HomeKit, and call it a day. And scrap your current HomeKit.