About: The Gorgias mobile application gives you access to a true all-in-one help desk
experience while at the office or on-the-go. View and respond to email, live
chat, phone, Facebook, Instagram, contact us page through one unified, mobile
platform so you can streamline your support tickets, saving you time and money.
Table of Contents:
What is Gorgias Helpdesk?
The Gorgias mobile application is an all-in-one help desk experience that allows you to manage your customer support tickets from various channels in one unified mobile platform. It helps streamline your support tickets, saving you time and money.
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
- Helps reduce ticket first response time and increase the efficiency of customer support teams.
- Great platform with a well-developed desktop view
- Chat function exists for live customer interaction
- Email signatures apply in web browser
By J. Venator
The product overall is decent and will probably be great in 12-24 months. Their sales efforts are way ahead of the actual product, though. Other reviews have pointed out plenty of issues that I won’t duplicate here. However, I’d like to highlight that you literally can NOT search your customer tickets/conversations in the iOS app which is beyond ridiculous. You also can’t attach a photo from your phone’s camera roll. You have to manually find the photo on your phone and then save it to the iOS Files space and from their you can find it via the Gorgias app 🙄
I’ll be moving us over to Reamaze very soon.
By Pura_Vida
We are on the go and need to respond to customers in life time. Subscribed to this knowing that the chat function existed. But GorgiasHelpdesk will not notify you on your phone if a customer is trying to reach you for a conversation. I wish that they would quickly implement an update that would sound for 15 seconds or at all when a customer wants to chat so that we can interact live!
By akvetnoy
Great platform, desktop view is much more developed compared to mobile. On mobile, settings you need to be more accessible and the automatic signature should populate on mobile like it does on desktop - I know GorgiasHelpdesk is still being developed just giving feedback 🥳
By Squooj
I recently installed Gorgias for and e-commerce store and the desktop version is really great. GorgiasHelpdesk, no so much. Very limited functionality. I find myself running to my computer to take care is customer issues that I can’t properly deal with. We don’t have a dedicated support team so on the go functionality is critical. To make it worse, the website doesn’t work well on a mobile browser. Please put more effort into GorgiasHelpdesk.
By Bushwully
GorgiasHelpdesk is functional but could be made better if it fit the screen size of an iPad when turned on its side.
By Phase 5 Wake Surfers
Does not respond to messages while pulling the email signature from account settings.
App has potential but needs some more attention.
After testing the email signatures do apply in web browser, but not through mobile app.
By othernet
Such a shame. Their web desktop is really good and stable, but the iOS app is too buggy and crashes all the time. In this day and age when most communication is done on the mobile, you’d think they’ll pay more attention to their mobile offering. Hopefully they’ll improve this otherwise I’ll have to move to other platforms.
By anon ♓️
Its slower than the website, it doesnt prompt the messages as soon as I get them but whatever
By ericksgyrl
GorgiasHelpdesk is essentially useless. No search function, no ability to leave internal notes, no ability to forward tickets via email. So much for being able to work on the go.
By carla.c0407
GorgiasHelpdesk does not work fluidly. You can not copy anything, if you type too fast or try to delete text it messed the whole texts up. Just difficult for no reason and creates more work.
By Nick ccc
GorgiasHelpdesk logs us out randomly, then keeps throwing error messages when trying to log back in. But meanwhile alerts still arrive lol. Customer service can’t fix the issue.
By Galle Gal
Needs to have landscape view incorporated into GorgiasHelpdesk. It is not a convenience without this capability.
By Jeremybriggs
Please add landscape view to the iPad. Would make the interphase much easier to use.
By jaclyn43552mania
Having a landscape view on my iPad would help tremendously 👌
By beautiqueshairs
Need iPad support of landscape view
By Chase_R_S
Good service but no search in app.
Yes. Gorgias Helpdesk is very safe to use. This is based on our NLP (Natural language processing) analysis of over 44 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.8/5 . Justuseapp Safety Score for Gorgias Helpdesk Is 41.4/100.
Yes. Gorgias Helpdesk is a totally legit app. This conclusion was arrived at by running over 44 Gorgias Helpdesk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Gorgias Helpdesk Is 58.6/100..
Gorgias Helpdesk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
| Duration | Amount (USD) |
|---|---|
| Billed Once | $100.00 |
| Monthly Subscription | $60.00 |
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