Gorgias Helpdesk Software
Company Name: Gorgias Inc.
About: Gorgias is a multi channel helpdesk integrated with your all your apps.
Headquarters: New York, New York, United States.
Gorgias Helpdesk Overview
What is Gorgias Helpdesk?
The Gorgias mobile application is an all-in-one help desk experience that allows you to manage your customer support tickets from various channels in one unified mobile platform. It helps streamline your support tickets, saving you time and money.
Features
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
- Helps reduce ticket first response time and increase the efficiency of customer support teams.
Official Screenshots
Gorgias Helpdesk Pricing Plans
| Duration | Amount (USD) |
|---|---|
| Billed Once | $100.00 |
| Monthly Subscription | $60.00 |
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Product Details and Description of
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Top Reviews
By Jeremybriggs
Landscape for iPad
Please add landscape view to the iPad. Would make the interphase much easier to use.
By Bushwully
Good, but could be better with a simple fix.
The app is functional but could be made better if it fit the screen size of an iPad when turned on its side.
By Galle Gal
IPad Landscape view is NOT supported
Needs to have landscape view incorporated into this app. It is not a convenience without this capability.
