Gilt - Shop Designer Sales Reviews

In my opinion I really think that (this app’S), has the best prices in town. An, the most beautiful clothes, shoes and other items. Plus, I like that (this app’S), will hold your items in your cart as long as they can because some stores is not as nice as (this app’S), and I really appreciate that about there company. I only wish that I were rich were I could go a head and get my items when I find them. But, like I stated earlier (this app’S), is good about holding your items as long as they can. Also, the company is good about trying to get you the items that you want if they are sold out! I will tell everyone this company (this app’S), is the best company to do business with and the company to spend your money. Thank You! Sincerely, Dianne B...

I gave 1-star because Gilt itself is fine. Their customer service however, could not be worse. I ordered a jacket ($500+), got it & it did not fit. Called customer service & asked to exchange the jacket for the next size up b/c the original was too small. They tell me that can be done & they’ll send me a shipping label for the return within 24 hours. No shipping label is sent. I call customer service again the next day. This time they tell me exchanges are not an option with their company, so I have to return, be refunded, and submit a new order. Fine. I do that, finally get a shipping label & request the refund is sent back to my credit card. Re-order the same jacket in the new size (which by this time is now priced $130 higher than the first order), and await my refund. 3ish weeks later & no refund has shown up. So i check Gilt & notice I now have a this app credit for the original purchase price of the first jacket. So now, I will have to make a 3rd call to this app’s customer service team to deal with this issue. Unbelievably frustrating- never shopping with this company again. If you order something from these people, hope & pray you do not have to return anything!!!

I have been a this app customer for years and have spent thousands on Gilt. I have recently changed my shipping address. I contacted customer service by email and phone numerous times to change my shipping address before they ship my package but every time when I contacted them they said ok and promised to make the change but then they NEVER did!!! The package was subsequently being shipped to my old address. I tried to contact this app again to change the address before the delivery. I even called FedEx myself and FedEx said all they needed was a call from the shipper, this app to make the change. I called and email this app again, and again they promised they are going to make the change and it NEVER happened!!! Their sheer disrespect and dismissal of their customer’s request is astounding. I have never had such a bad shopping experience. I realized this company must have hired a bunch of lazy and irresponsible people. So now, the package has been sitting in the FedEx store for weeks. I guess this app expect me to go to the store to pick it up during this Coronavirus pandemic. How ridiculous!!!! I am deleting Gilt and not shopping at this app again.

I have been a loyal this app shopper for YEARS purchasing most of my clothes from the site. I spent a lot and regularly to achieve Noir status, which entitled me to top positions on item waitlists and gave me credits when certain dollar thresholds were reached. The waitlist or wishlist was essentially how I did my shopping. Things were much more interesting and exclusive. The search feature on this app used to be so robust and has been seriously dumbed down in this new model. Rue La La was fine for other purchases and some very nice things but was generally second tier. When this app was purchased by Rue La La, they essentially became the same site in my opinion and the things I loved the most about this app were no more. Other than cashing in some credits I had and buying ONE workout outfit, I no longer use them and it has been so terribly disappointing. The site looks and feels like Rue La La, so why bother? I’ve switched over to Yoox. I will always miss my former favorite shopping experience. Poor customer service folks have the same insufficient response for what’s now lacking on the site and I am just weary of it all. I hate it when people mess with a good thing.

Update: Wow!!! Just when I thought this app couldn’t get any worse, it did. The same item I mentioned down below was sent back for a return on July 2nd. I just spoke to an employee who told me it takes 3 days for the facility you drop the package off to actually ship the item, then it takes 7-10 business days for the item to get to this app’s warehouse, then it takes 7-10 business days from the time they receive it to process your refund. It takes up to 23 business days for a return!?! All of this with absolutely NO way to track the return process. I don’t even have any previous orders listed in my account, and now I have $1,000 lost in limbo somewhere because this app is a Trumpian monster. Thanks for less than nothing!!!!!!

this app will sell you defective products and then refuse to accept them as a return or offer you any kind of solution! The way they handle their shipping is exceptionally frustrating. It is shipped through FedEx but delivered through USPS so this app claims less than 0% of responsibility if anything goes wrong, like when my items say delivered but they are nowhere to be found. Never using this app again :)

I have been shopping with this app for many, many years and it has always been a stellar shopping experience, but in the last 8-10 months the site has gone completely downhill. You can waste hours trying to put an order together (need to keep reordering every 9 minutes as items disappear from cart as has always been an issue) but when you go to place the order a gray screen will pop up and state “your order can not be placed due to technical error....please try again later”. When you try to call customer service you can hold from 15-30 minutes and once an agent gets on the phone after 30-60 minutes of trying to resolve issue your items are no longer available and they just apologize verbally but do not a thing to help complete your transaction.

This site is a complete mess and complete waste of customers time. Such a shame as it was such a delightful site to use in the past. Buyer beware and stay away from this site.

I love the wide array of brands and products on this app, but after paying for “unlimited” annual shipping, it turns out that returns are $9.99 shipping EVERY TIME. Had I known that, I would have passed on the “unlimited” shipping. Having to pay $10 to return ship each item is a disincentive to buy from this app when almost every other retailer offers free return shipping. Also, most of the truly discounted items are “final sale” (which isn’t a big deal because they’re often super cheap); however, the very minimally discounted designer items are almost all final sale. Of course in the fine print there’s a disclaimer that this app is not an authorized seller of these items, which means they’re probably returns with some damage. I personally don’t care enough about a 5-10% discount to be willing to get stuck with an item that’s already been used.

this app: my go to - guilty pleasures without the guilt!

I have been a gratified this app customer for almost 15 years. this app continues to consistently exceeded my expectations with their quality of merchandise, significant price reductions, and diverse catalog of brands, styles, sizes, trends, and more. I’ve purchased Women’s, Men’s and Kids clothing, shoes, purses, accessories, jewelry, a vast array of Home decor items, art, bedding and more. Try this app and you too can buy what you want without the price guilt or buyer’s remorse!

*NOTE: Look through the upcoming sales section and if you find an upcoming sale you want to shop, make sure you log in early in the morning to get ahead of the pack!

I used to love Gilt! I have shopped with this app for YEARS- but now there is now way to waitlist items, or “like” items - so there no way to find them later if you are not ready to purchase them. I used to put items into my cart, and the move item I was not sure about to my waitlist so I could purchase items I definitely wanted and could have more time to think about item I was not sure about. Not now - now you have to return to the sale and hope you can find it again! Also the search feature is not pulling up all the items in a brand anymore... I have searched brands that are available in select sales, and items that I have seen in the sale are not listed when I search the brand. Very annoying. This used to be very user friendly and has, frankly, become cumbersome to use. Too bad, so sad. If it is not fixed, I fear that many long time customers (like me) will stop using this site.

It used to be easier to browse on this app. The new updates such as mixing all the ‘sold out’ items in the content instead of at the bottom makes it confusing. The appearance of the ‘sold out’ graphic also used to be clearer where it would be grey-ed out. this app city also became very confusing as to why it is displaying offers in other cities that are not relevant. There should be an option to display only offers that are relevant to you based on location.

They should also bring back the feature where we could save all the items that we like and having recommendations based on those items.

Overall, the new updates are not really improving Gilt and completely change it’s accessability. The old version was definitely much more user friendly and helpful.

I love this app. Been using it for years. I dig that the clock ticks away. Otherwise you could spend hours looking at stuff and I don’t have that kind of time. It forces me to make a decision so I know I’ve gotta get busy. It always helps me round out my shopping and just now it saved me driving out yet another day for family. I just have to make myself NOT look at it every day. Oh yes. And the couple times I’ve had to return thing it has been no trouble at all, no questions asked. I would add one thing: Mr Porter has a feature you should have. A “Fit” description. “This item runs small so purchase a half size up.” Or “Fits true to size.” Im betting that would save you a host of returns. dorian

I’ve been shopping with this app for yrs. They have great products as u can see at good prices. They have my favorite moisturizer always cheaper to buy from them. Everyday is different ! It’s fun to see what they have everyday from lamps to some of the coolest stuff I’ve ever seen. They have a different kind of return center I bought a pair of Velentino eyeglasses and told them I didn’t know they were women’s the picture to me didn’t look like men’s . They returned them no questions ask. Most things unless they are defective if u find u need a return all u can do is hope they will take it back unless specified. I love Gilt and u will to ENjOY Mark W. Walker

A appreciate the opportunity tp receive quality goods at a discount. I am happy with purchases 75 percent of the time. I recently opened a package that I purchased about three months ago. The kit had missing parts that made it useless. While some people can shrug off the loss I cannot.n I attempted resolve the issue through customer service. They are hard to reach. For those accustomed to apps that deliver promptly weeks of waiting may be frustrating.

I urge the company to check the quality and completely of product that are sent and have reliable costumer service

It used to be one of the most reliable shopping app until a basic functionality stopped working for me. For some reason Add to Basket button stopped working for me. I tried to work around that issue to buy with Apple Pay- no luck either. I even tried to delete and download again to no avail. Guilt customer service rep advised to delete cookies in mobile app… I explained that I downloaded Ru La La and sign up for a new account and got the same thing.
After many years of being a loyal customer, I lost an option to purchase on Guilt, which probably not a bad thing for my budget, not so sure about the same feelings on part of Guilt sales dept. Anyway, I didn’t find an option to contact developers, so writing a review was the only thing available to describe a bug and express my disappointment

Ten minutes for items in my bag to remain reserved is simply not enough time. It gives me anxiety watching the clock run out. It takes a long time for me to shop if I’m getting more than one item, which is always.
The clock always runs out on me. Every single time I shop. So I have to go back and re-enter the merchandise, Or checkout and hope it’s still available. IDK if “no longer reserved” means they’re no longer in my bag, or just that my items are now available for other shoppers to snag which is not cool if I got the last item. It should be at least 30 mins to an hour, IMO.
Other than that it’s great seeing the original high retail price next to the sale price. It’s like drugs for my shopper’s high! Thank you!

The problem with this app is simple: because they only do fire sales, there are no product ratings. This would only be minority annoying except the fact that they clearly take advantage of it by selling products that can’t be sold anywhere else. On top of that the have extremely frustrating money saving tactics. I ordered a a shelf, arrived broken, sent them photos of this, and they said they’d “refund me” but only I had to go through the process of re-boxing it, printing out paperwork that the emailed me, and mailing it back. It’s a whole big shelf, this is incredibly frustrating. The thing is broken, what are they going to do, resell it? They’re obviously only requiring I do this because they know I probably won’t go through the trouble, and they won’t have to refund me.

Gilt had issues in recalculating my bill after the application of a coupon, which it had applied successfully. I had to leave my item in the cart and close Gilt down, risking losing my item since the transaction is timed. After two of these attempts, the bill finally recalculated. Oh yeah that free shipping on items over $99, well the bill emailed to me was 10 bucks higher than the bill I paid/authorized with Apple Pay. It turned out this app ended up charging me the shipping after all. Not a good start in retaining this new customer. The things I bear for staying in style.

I have used Gilt for so many years and it has gone down hill as far as ease of use goes. What happened to notifications on new sales? I shouldnt have to open Gilt everyday to browse sales when I’m Premier level. In the past, you were able to set calendar notifications for upcoming sales so you knew as soon as they opened. OR if you had status you had early access and were given a heads up as well. Also, the point of having status seems to not matter. Almost all of the items I want to buy I have to get on a waitlist for, because the item is sold out and I never get off the waitlist. Not sure what their system is but it does not work. I would literally buy everything from this app if I was actually able to buy it!

It is hard to understand why an app with so much potential in the shopping domain would not fix final checkout glitches. I am not all furious but I do feel guilty about having wasted a few hours trying to spend almost 700 dollars purchasing some clothes that I was unable to check out. First, it will error as credit card method not authorized and on retry it will say the items are no longer available. If you go back to item page, the item is available to add.
Hire some good developers, this app. I think the UI and database are not in sync and the payment gateway is messed up.
There is probably a good number of consumers like me that will stop using Gilt right now.
Also, it would be nice if you could respond to consumer reviews or at least incorporate constructive feedback.

I have been purchasing items from this app for several years, and have referred many of my “special friends” to this app. When I’m free to use my smart phone for relaxation, rather than business, this app is my first site. Not only do I purchase items for myself, I purchase for my husband. Many items for Christmas were also purchased from this site. My “Secret Santa” purchases were even made on this site for a 13 years old young adult. I love this app. I only wish they had more designers for women plus size apparels.

I used to love Gilt! I have shopped with this app for YEARS- but now there is now way to waitlist items, or “like” items - so there no way to find them later if you are not ready to purchase them. I used to put items into my cart, and the move item I was not sure about to my waitlist so I could purchase items I definitely wanted and could have more time to think about item I was not sure about. Not now - now you have to return to the sale and hope you can find it again! Also the search feature is not pulling up all the items in a brand anymore... I have searched brands that are available in select sales, and items that I have seen in the sale are not listed when I search the brand. Very annoying. This used to be very user friendly and has, frankly, become cumbersome to use. Too bad, so sad. If it is not fixed, I fear that many long time customers (like me) will stop using this site.

this app has proven to be a worthy app when seeking designer clothing, home decor, kitchen items, etc., etc.
The ONLY ISSUE I have is that you can no longer “Love” an item that would be transferred to an area where you can go back to it when you are ready to purchase it.
Being retired and on disability my funds are beyond limited, but every once in a while, when I can scrape a few pennies together, I treat myself to a designer favorite and this app can make that happen!!
Lisa E
Petersburg, VA

Yes, Gilt has gone downhill lately and so has the service at this app. I purchased a final sale item that took 3 months to be delivered. In that time, the price of the item went down $100 and they would not honor the price reduction even though my order had not shipped. They could not cancel my order either. It seems that many of the products come directly from the supplier and this app loses control of the Oder and any ability to alter, refund, or cancel a purchase. But worse than that, they have no idea the quality or condition the item is in when it is shipped to you. Once my order did arrive, it was damaged. I ordered a picture that had an acrylic overlay and it was cracked, scratched, and had chips all around the edges. The framing was even coming apart in places. It now sits in storage. Beware!

I love this app. The shopping experiences, and customer service experiences (over the phone) has been great for me. The items and the merchandise that they offer is pretty good. I would love to see more buying options for one person, in regards to restaurants and events. The only problem I have is Gilt keep asking me If I want to download Gilt and I already have it. It’s been going on for a while would love to see this fixed. I rebooted, erased and cleaned the phone to its original, right out of the box condition and re-downloaded Gilt , hoping that any bugs in it would be resolved, and it still ask me about downloading Gilt . Please fix this problem.