Tropical Rewards App Software

I’ve lived in florida my whole life and now am going on a year vegetarian and tropical cafe has turned to my official on the go grab ! All the stores i’ve been to ive has amazing service from efficiency to friendly & cleanliness! at one point there was a back order on the beyond chicken (veggie chicken) so it wasn’t in for a while which was fine to me because i only got the “beyond chicken” a few times . I come in in the morning and the manager sees me at the door and once i got up to the register he was the first to let me know it was back in store even before i put my order in ! Now that is going above and beyond for the guest coming through the door ; the neighbor feeling ! Your doing great with my home store 6339 NORTH ANDREWS AVENUE

Restaurant and food are the best, nuff said. The app unfortunately is a different story. I saw most of issues mentioned in other reviews. There is one big issue for me that I didn’t see mentioned. Could you please add the sauce, specifically chipotle, to the app. For every other ingredient to the sandwich, I can ask for more or less except for the chipotle. Depending on who’s working I sometimes get charged 30to50 cents. The cost is not the issue. For me it defeats the purpose of ordering online and having a “cashless” transaction. I know “American” problems right. The convenience is great, just hope you care enough to keep improving it.

The app has changed a few times over the last year. Used to be able to save your favorite orders and one click order. Now you can see past orders and add them to your cart. When I tried to update a couple of items, it update every item with the same entree name(i.e., chicken pesto). I usually get one pesto with tomato and one without. It showed both the same so I removed tomato on one of them but app changed to both items. App also refreshes every time you look at an item and return to the order even if nothing changed; big time waster.