U by BB&T Software

I was tired of all the chains banking facilities and when I moved here from the Beach they gave me sick great one on one service almost like small town bank where everyone knows your name and I like that!!!!! I grew up in a small town with corner neighborhood store. Small local library, small local pharmacy, family owned shoe store and bank that was good doing business with because you didn’t feel Like a number because it was small enough they gave you attention like your home and I enjoy that small time personalized service. I’m So glad that I found them. Matthew Tow is a really nice and professional person . This will be my bank for years to come. Even helped me with a few other products. I really think that this is what banking should get back to!!!! Not like those other bigger rip off corporations like BANK OF AMERICA! Which I never hear anything good from Anyone anymore! Keep screwing people over they’re not going to stay in business with the way that they treat their clients! I used to hear some good things some not so much but now all I hear is very negative feedback saying don’t go to Bank of America they WILL rip you off. Maybe not right away but it will happen.$

Love app but now I have to manually type password to get into app every time I use. Needs face ID compatibility. I don’t understand why bbt is so slow to catch up to latest technology? I wrote CNBC because their app crashed on my iPhone X and received response within two days and they updated app & was released a week later. I wrote BB&T email to office of CEO and received email stating I will get response back in 72 hours and 4 weeks later still have not heard back from them ? I remember it took months for the app to update to Touch ID ? More importance needs to be placed on mobile access as many people do all their banking through mobile !! Look at Bank of America app version history....updated for iPhone X four weeks ago!!!! Come on BB&T you can do better. Someone is not paying attention to customer feedbacks...evidently not even the office of the CEO.

I know I’m over drafted a lot but BB&T will not pay for large amounts but they will pay for small amounts it seems that paying a $25 item they will make $10 on a $35 overdraft. I helped my granddaughter threw medical school that’s why I stayed overdraft but now she has graduated, I changed my card but some companies I don’t understand can still charge me n now I’m overdraft again the money spent on overdrawn accts I can pay my bills n still have money in the bank. The only overdraft should be the ones I knowingly made myself stop paying companies I have not given my new Acct new card means new number like an unlisted address or phone number. I do thank most of the representatives they have been very understanding n very polite, that’s my only complaint. Be Blessed