Pulse for Booking.com Partners Reviews

I use Pulse on my iPad as well as my Samsung telephone. I have noticed the functionality on these devices is worlds apart. Case in point, I have recently attempted to change my availability for today on the iPad to which I was greeted with, “To avoid overbooking, availability can not be more than 1.” No discussion and no options for changing my availability on my iPad. To get around this, I simply opened Pulse on my phone which within five seconds allowed me to successfully update my availability to reflect my circumstances. I don’t know how much beta testing Pulse had on the iPad but I am having some pretty basic issues that aren’t reflected on my phone. I just deducted another star as the iPad version shows cancelled bookings at still active and isn’t allowing the rooms to be rented. I’m sorry but this new bug reduces Pulse to a useless piece of garbage which negatively impacts my business.

Pulse is very difficult to use. You need to have at least 2-3 phone to utilize, before you can updates, access certain information on your own account.

Unlike other app, you can just easily use one app to transition from traveling to hosting. This however requires 2 (Booking for traveling, this app for hosting). And have to log in gazillion times just to update your password.

Recently I spent 3 hours trying to update my own pw and another 40mins w/ service support. In fairness, he was very patient. He mentioned multiple times that requiring 2nd authentication is for security, but when will it becomes inconvenience spending hours should be enough reason to update your system.

I was asked to sign in again, but when I did I realized that I was actually setting up a new acct. so I defeated the account. I lost my original account. Now I have no app. I tried to restore it but that didn’t work. My account is fine on my computer, but how do I get that account on my iPhone again? I love Pulse because I use it all the time. Please help me restore it. Thank you Sydni swenson

Pulse has some great bones and I appreciate what it intends to do but does not often accomplish. It’s quicker and easier than logging on to the full site. However Pulse has a lot of glitches. It has the incorrect dates marked as booked when you toggle down on availability causing overbooking. The notification for messages from guests reminds you long after you’ve responded or said no response needed. I’ll often get an email or notification and when I go to Pulse the information hasn’t and won’t update. In other words this technology needs some work. It’s amazing that as a company using technology to sell a product wouldn’t bother with a better app.

Being a small hotel and managing reservations can be a nightmare. this app (Booking app) has made our job so much easier because it allows us to manage reservations everywhere we go. this app it’s easy to use and quite practical. We don’t know what we would do without Pulse.

Pulse and also this app booking . Com is very frustrating. People book your place and you don’t know if they are actually coming to stay. Mine says you pay when you arrive. Once my place is blocked. How do I know that the Guest is actually coming ? I have a guest now that won’t answer any of my emails yet he is booked to arrive in August. This is frustrating. Also if I want to cancel the guest has to accept the cancellation. If I have a problem and the guest does not answer how do it deal with this .. not sure that I like this way of doing business. It’s to impersonal

Beautiful application, very useful and simple to use. Hopefully, as time passes, will be more options to choose for easier handling of booking account and reservations. I would like to see in some future updates easy accessible information of monthly (or chosen date) sales value. From me 5 stars 😀

The this app app is wonderful and easy to use. It’s makes managing our rental apartments quick & easy to do. The messaging part works great! Love the message templates and scheduling capability, eliminates a lot of work for us. Calendar is easy to use and change prices. And calling quests from Pulse is great.

When I open Pulse, it's because I have a guest on the phone and need to check their reservation. I don't have the time to update to a new version and keep the client waiting in the meantime. However, when you roll out a new version of Pulse you force everybody to update before they can access their calendar. Could you please introduce a “Remind me later” button, beside the “Update Now”?

There is a problem for very long time at replying in messages.
The whole app is stacked and it’s very difficult to reply or correct something in your message.
You can’t easily move in the text and copy and paste parts in the text so sometimes you have to erase the whole message and start over.
Ether it’s a problem or something else but it’s very annoying.

Mobile version is way more difficult to navigate, especially when access to the calendar and reservations are needed. It gets even more complex if there are two properties, then to manage the calendar is almost impossible. As much as i would love to work from my phone, i can’t alter the calendar the way I can access it from my laptop

Reservations under arrival show the date as one day earlier then the actual check in date. Happens on all my reservations. This is under bookings and arrival tab.

Otherwise useful app.

I am writing this hoping that one Day the new booking info becomes easier to read.
When we revive a new booking I wish it to read dates name and price as well as promo all in 4 lines if you want to go into the booking then you enter each department. It really does make it easier when you are busy and a new booking comes in

Used for years and no issues (so 4 stars) but need help today. 12 hours ago or so Pulse started opening to a black white screen with the words:
“Something went wrong
An error occurred while loading this page
- please try again later.”
And under that a blue button “Retry”.
All 5 tabs on the bottom have the same or similar error messages. However, new booking notifications still arrive! But when you press an alert, it just opens the error message.
Thanks I’m advance for looking into this issue Tech Team!

Payment system should be improved to make it convenient for the owners. Booking payment process showed a lot of confusion to guests for not telling them total charges when they book. I experience a lot of booking and cancellation on this site. Very unfair to owner who have short time to list our unit to other travelers who really needs the condo when someone hold on the unit then just drop it a few days of their ETA.

Pulse used to work really well. Now, it asks me to login each time I open it and then 50% of the time the login doesn’t work and I have to do it again. And now they added a terms and conditions disclaimer that pops up each time I click to send a message to a guest. So much wasted time!

As a general manager most of the time I’m not sitting behind my desk. For those moments it is great to have the this app app at hand on my phone. I can immediately communicate any incoming messages to my reservations staff wherever I am.

Absolutely terrible user interface and the lack of information. payment system is bad and the 24 hours option for owners to wait and cancel it’s absolutely ridiculous. And when the guest credit card doesn’t get approved you still don’t have the choice to cancel which is your property up in the air hanging for the next 24 hours no one else could book.

Please bring pay features to Pulse why we need to go to mobile web or computer to mark as pay in full why not add to this this app app make more useful and easy to mark as pay in full without leaving app

Wish the notifications would go away immediately after resolving. Such as messages and guest reviews. It takes a while to update even though reviews have been replied to and messages have been responded to.

Terrible service, I always gets reservation but when I reply to the customer I never get a reply back.
I contacted booking about an invoice they have send me (but I’ve never received no customers ) and explain the situation that I never gets messages back from peoples who makes reservation. More then 5 times I’ve mailed booking but also no reply from booking but still they are sending me your invoice hast 3 days due , 8 days due, 11 days due and so on so on.. 😡😡😡