Teamwork Desk Overview
What is Teamwork Desk?
The Teamwork Desk helpdesk app allows users to support customers from anywhere and at any time. With full dashboard access, users can manage their help desk on the go, create new tickets, and reply to existing tickets while away from their desk. The app also allows users to collaborate with their team by adding private notes to tickets and reviewing and signing off on replies from agents enrolled in training.
Features
- Full dashboard access to manage help desk on the go
- Create new tickets and reply to existing tickets while away from desk
- Bulk updates on ticket priority, status, inbox, and more
- Add private notes to tickets to collaborate with team
- Review and sign-off on replies from agents enrolled in training
- Generate time logs on all replies
- Search tickets
- Manage agents, customers, and company profiles
- Create tasks directly in linked Teamwork Projects installation.
Official Screenshots
Product Details and Description of
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below!
Top Reviews
By Robert Swetlic
Perfect Extension of Desktop App
This app is the perfect way to quickly read, assign and respond to tickets. Excellent for on the go or working from home. Does what it advertises. Love it.
By hawk0209
Love! But no where to create a ticket.
I use this daily and the system has transformed my business. But, we get calls and I would like to be able to create a ticket from the app.
By Afthartospsychi1
No notifications
It does an alright job. But there is no notifications and no ability to change times. These are two improvements that would really help the user experience
