Rappi: Market and Food Online Reviews

I have been using Rappi for almos 6 months now on a daily basis. I have used it as much as 5 times a day. I use it for the convenience yet needs much improvement when it comes to “communication.” Support is fast and good if you pay for the membership, and they have so far taken care of any issues. The problem is that 1 in 3 orders is wrong or missing something. Now keep in mind I use it every day 3 times a day or more, this means that one of my orders will be an “issue” everyday. It would be okay if it was once every other week or so. The other issue so to say is, all my orders are usually from the same places and the same order. Once there are 3 strikes I choose another place but the problem persists and it is very time consuming having to contact support and complain all the time. I do not like people that complain so much and now I am that person. I do think service can improve as far as always getting orders wrong or with missing items. Who is responsable to check an order prior to being sent/delivered, the driver or the restaurant? Neither will take the “blame” or responsibility.

I have never rated an app, but this was just absolutely frustrating. Hands down, the WORST app I have ever come across. I would have given Rappi negative stars, but unfortunately, that is not an option. Rappi took my card info and let me order using the CC method once, then it rejected my card a second time around (and on subsequent tries). I used other cards (3 different ones) and it still rejected every single one of them. I reached out to my CC and they said this app is not sending any transactions for authorization, meaning this is an issue within Rappi . Customer service is 72 hours away - I even had an open ticket for 5 days!! Their interface chnages from time to time, and it glitches where it gets frozen, I even looked at their website and the simplest function does not work properly (the order total did not sum up the total 😂). I read that this is a company with $400 million in revenue in 2019, not sure why they are not able to hire a few competent software developers to handle the business... This is also the largest delivery app in South America, well, the delivery business here is doomed!! For those of you that are planning on relying on Rappi when you visit, GOOD LUCK - you really need it!

All the one star ratings are ridiculous. I have used this app for many years. Most convenient and time saving app there is. Always great customer service and fast resolutions with incorrect orders and problems. I use this app multiple times a day and my life would not be the same with out it. Don’t listen to the one star ratings that were provided. More than likely they used Rappi a few times, might have encountered a technical issue where they didn’t know how to verify their card to be used or just had bad luck with a few orders which happen with any service. this app makes it life so much easier versus having to wait in heavy traffic or long lines for food or groceries or whatever. You can spend your valuable time doing the things you love versus being tied up with the process. Also with this app Cash you don’t have to go to the ATM. A feature I use multiple times a week. 5 stars all day long!✨✨✨✨✨💯

The thing that sets this app apart for me is the speedy and kind customer service if something goes wrong with your order. Unlike ::ahem:: UberEats, which is very hands off and cold when things go wrong, this app wants to make sure you’re happy. It’s this kind of thing that makes you trust and want to use Rappi . The only improvement I would like to see is navigation—let’s say you look for “burritos” then click on a restaurant option. When you click back, it brings you all the way back to the main navigation instead of to where the other burrito options would be. So you have to retype it in, which is inefficient. Apart from that, great and varied food options, nice delivery folks, and decent app user experience.

After using Rappi for a while there were always a few glitches with the interface, but I didn’t mind it, Rappi was still functioning and practical. But since last week my this app credits have been frozen, I can‘t do anything with them, and I realized this after getting my credit card fully charged for my purchases and cancellations instead of using the credits. I contacted support and they told me that the platform had that problem since that morning of Mother’s Day (which was a lie cause I’ve been having this issue since 6 days ago), so I asked the representative if it knew when was I going to be able to use my money, it said it didn’t know. So basically this app has frozen the credits function without informing any of their users, still allowing them to recharge, select them as a payment option, and not giving the money back to credit/debit cards, but still in the form of this app Credits, which again, can’t be used.

I use Rappi all the time , I pay monthly for my PRIME account. This past weeks I have hard time with this app and it’s employees. Yesterday I ordered Mexican food to my house in Bogotá, Colombia. Everything was going great , I got a confirmation that my ordered was received . The food had discounts, no delivery fee since I’m a prime member, and everything came to $30,400. Five minutes later Rappi said it delivered my food, the food never arrived only like 2 hours later when I complained to this app. The food was cold. I called the this app tendero 10 times with no answer. Then when I went down stairs to get the food the guy told me I had to pay him 44,000 COP because if not he will be blocked all day. In good faith I paid cash 44,000 COP and he said this app will give me back my money in this app credits . this app only gave me back $30,400. Where did my rest of my money went ? What’s the point of having prime ? Why post discounts of the food and not get them? If I decide to pay 30,400 COP in the beginning and then is 44,000 COP? Imagine doing this to thousands of people ?

Have had nothing but issues trying to use Rappi… first it told me, when trying to verify an amount sent to my cc (for protection purposes apparently?) that the amount I entered was wrong. I tried 3 times, confirming the correct account on my card’s app. Then, I couldn’t use that card. I added another card which fortunately worked but then I receive an error saying my account violated their terms.

I read of another person having a similar issue which seems to be related to using a cc with a different country of origin than where you’re trying to use it (I’m from US and tried to use in Mexico). Why is this only an issue with Rappi and not others, like didi or Uber?? Do they really expect people to pour over their terms and conditions? Seems it would make more sense to provide a notification to the user before or while adding their card. All this assumes the issue is the outside card. Whether this is right or not doesn’t change my rating.

I ordered two times on two difference occasion.

First order, I order water instead of coke and they sent me coke when the order clearing stated water. They resolved it but then I tried ordering again.

I order three 1.5 liters of h2o drink and they gave me 3 600ml drinks. I messaged them and took few hours for them to respond thinking they will just take their time. I drank one and they sent the same delivery guy to pick up the other two and brought back 2 1.5liter drinks. They said hey will give me credit and the credit they wanted to give was only the amount of the cost to deliver. I told them what’s the point if I get free delivery when the order was wrong. They did not respond until 2 days later saying they will close the ticket. I responded back saying I still have not gotten any response and it’s been a week now. I messaged them again saying where is my response and never heard back from them. The delivery guys are messing up the order, this app support is not responding to message. Better to use Domicilios app versus this.

Rappi is consistently bad. After being disappointed many times, it’s silly for me to expect decent service. Continuing to use it would be foolish. Issues show up in Rappi and no one takes responsibility for them. For example- this app says to call the restaurant and the restaurant doesn’t answer despite five attempts. Orders are frequently late, past the highest estimated time, yet there’s no compensation for me as a customer when this app and the restaurant does a poor job. One of the this app drivers didn’t show up and after calling him he decided to go to the dentist instead of doing his job. That’s not a joke. I’ve ordered pizza three separate times via Rappi and the pizza has come uncut. Many restaurants put zero napkins in the bag. Orders are frequently wrong and simple things like getting a drink without ice aren’t possible in Rappi . These aren’t crazy things to ask. They are basic requests and yet this app cares more about a few bucks than fixing them.

this app is the best delivery service we’ve ever used! They can deliver anything that fits in their bag, including things from friends or stores they don’t have menus for, and even cash (in Colombia anyway). this app is a delivery service and a personal shopper. They rarely make mistakes, but when they do the customer service is excellent and they will refund the damaged or incorrect items. With their turbo service you can have many grocery items at your door within 10 minutes! With this app Prime, you can have unlimited free deliveries, and it’s very inexpensive. I don’t know what I would have done without this app during pandemic lockdowns, but I’m so grateful that they kept working when we needed them the most. Thank you this app!

I’m an avid traveler, and while I have only tried this app in colombia in several cities and in Mexico in a few others, and comparing them to the American ones from the northeast or southeast, I can conclude that the slim and efficient operation has allowed this app to succeed in the objective of delivering anything and with the help of the restaurants/ food suppliers / services, become an amazing App. I wish you continued excellence as you have built over time an amazing platform and I congratulate you for hiring the first responders that brought us food and other things. Please enter the USA competitive arena, you have lots to offer and be a leader .

I often use Rappi to order food and things for my gf that lives in Colombia, this offers a nice way to be able to send food or nice things. However due to terrible service including no kind of customer service or support interface that is manageable I’ve decided to not use Rappi, instead I will be using domicilios. Other incidents include MANY times that orders are inaccurate, merchants do not have the flavor or kind of pizza/cake you ordered so they offer you something else instead, losing money due to cancel orders that have a charge to cancel, then that charge turns out to be the total price of the orders. Absolutely terrible app.

Las devoluciones son imposibles, cobran lo que cuesta la orden para cancelar, las órdenes casi siempre llegan mal, la comida maltratada, las opciones que aparecen en los menús nunca están disponibles y nunca te llegará lo que pides. Se recomienda buscar otra opción.

Después de hacer mil cosas para recuperar dinero me di cuenta que mi vida y mi sanidad valen más que el dinero... he desinstalado la aplicación , ya me siento mejor

To start Rappi has a confusing verification process that if you do twice will say you’ve went over your maximum number of attempts. When faced with his support told me there was nothing they could do. No reverse or override system even after my card and telephone number were both verified. And support system is very annoying as they don't contact you until the next day. So if you are in a foreign country (like myself) and need something urgently (medicine) well you will have to wait and probably get a response that is something along the lines of wait longer. Then when you wait and finally hear from them again you will have to respond and wait another day for a response. Rappi ruined my stay in Bogota and would look for another app with support that cares about their customers. If I could give 0 stars I absolutely would.

I previously rated Rappi 5 stars but now I’m changing it to 1. Many of the stores that you try to order from so not actually have any of the items listed on this app. The stores said they do not have a way to change the listing and it’s all this app’s fault. So every time I try to order something the this app driver goes and then tells me they don’t carry any of the items that I ordered and that I need to cancel my order. Then I get charged a cancellation fee for something that isn’t my fault and my money does not get refunded to my card, it instead gets put into a this app Pay account.

It’s not possible for me to give these stores a rating and leave feedback. If I could give each store a rating and let other people know not to order from these locations then I would do that. this app does not have this feature so instead I am rating Rappi 1 star for inaccurate listings and for wasting my time and the time of their drivers.

The actual service works great, with a large selection of stores and restaurants to order from. The drivers are very fast and deliveries are handled perfectly.

But the actual app needs some minor work. The most annoying thing is getting asked to rate my food immediately as I accept the delivery. How can I rate my food when I haven’t even made it back in my house yet!? And then, you just get bombarded with notifications to not “forget to rate your order”. Sometimes you’ll get 4-5 notifications within a minute!! Back to back to back to back to back! It’s completely insane. As I said, these are minor fixes. Uber Eats has it set up perfectly, after 20 minutes or so you get one notification and that’s it.

Rappi will not accept American credit cards. After escalating the issue through 3 levels of customer service with my credit card company, they confirmed that Rappi was declining transactions. My cc company even stayed on the phone with me to manually authorize the transaction, just for the merchant to decline it. this app customer service was non-responsive. There is also no way to load rappipay that comes preinstalled with Rappi unless you have a local bank account. Simply put, you can’t pay for anything through it. I wasted a night of my vacation on hold with customer service and by the time the issue was identified, it was too late to go out and grab dinner directly. ALSO, YOU CANT DELETE YOU ACCOUNT UNLESS this app CUSTOMER SERVICE APPROVES THE REQUEST. STAY AWAY. Rappi was nothing more than a way to collect my credit card information, VERIFY IT and then render it useless. Seems like a scam.

Rappi worked the first couple of times but now it has been completely hit and miss. The majority of the time my order is cancelled or Rappi completely freezes right before my order is finished. It also constantly freezes when trying to message the delivery person causing my entire order to be cancelled. Rappi is constantly freezing and crashing and tech support is extremely slow and/or non responsive for weeks. I have verified my credit cards multiple times and yet they still do not work. The fee they charged to verify my account was not fully refunded. Even when changing from credit card and choosing the cash option it still won’t let me place my order or cancels like with my credit cards. The hours and hours of my time I have wasted trying to make a simple order is ridiculous.

Speaking from someone who isn’t normally the type to order anything from third party applications, Rappi is extremely safe and reliable. From food, to house items this app offers clear and concise instructions when it comes to purchasing goods. In addition the delivery fees and other surcharges are very reasonable. Their compensation incentives are amazing as well, they literally will give you free RappiCredits(money) that will come off of your next purchase. You can also save them up!
Works extremely well in South America, especially Colombia!

Used this app for the first time today and was a disaster. Not only was the buyer slow and confused given the store was out of what I ordered, but the process of collecting documents to confirm card and account happened in an entirely manual way where a customer service person called me and asked me to submit all these documents via a chat location that wasn’t even easy to find in Rappi . In the end, while I expected the order to be here in the estimated 30 minutes, I ended up having to leave my birthday party for 30 minutes to chat back and forth on the phone and Rappi to complete my registration and first order. And not even an apology, but rather the support threatening to cancel my order. All of this could have been solved if they simply put the document verification process into Rappi . Shame they launched without that as I’m never using this crappy app again.

Oh my god. I’m trying to send my sister who has COVID groceries in Colombia. I cannot use Rappi. It blew through 3 credit cards and on the 4th card, debit, I successfully verified with the temp charge amount and then it just said I violated T&C. I have made 4 separate claims over 12 hours and have messaged about 30 times. I was trying to get food to her today. I’m so annoyed. I can’t get to a real person and delivery services are limited in Colombia. I also put 64 items in the cart which is like 427,000 pesos or $120 USD. What the actual F. I can deal with the money but I literally spent like 3 hours picking out specific food and medicine. I am so frustrated. Rappi is horrible and if you have an issue, you will not be able to talk to anyone. 0 stars. Greedy corporate messes.

I’m a Diamond User that have been using this app for groceries, deliveries, pickups, everything I can do using this app, I do! Avoid traffic, save time and enjoy the cash back offers that are great. Downsize: app has been improving but still crashes a lot! Also when it’s on, my phone heats too much and battery drains out - I use an iPhone XS Max btw. The other major downside is the human factor: the shoppers that get the wrong products or don’t pay attention to what’s supposed to be done. Aside those, of you are not in the Diamond Level, support is painful! Please keep improving. Love you and pay my Orime membership happily!

I use Rappi regularly and I like the idea and the features it provides. However some issues already exist and the customer support is terrible. There is no phone number to call and nobody face the problems. They don’t answer to questions and it frustrates me. For example I made a RappiPay transfer and the amount was charged on my credit card but never reached the intended person. I asked support for help and never received and answer. More that 3 days and nothing. So I had to call my bank to cancel this charge. That was frustrating. This is was not the first time support behaves like that but one of the many times they do that.

Even though I love the concept of this app, and I am able to get almost anything I want delivered to my doorstep at a very cheap price and quickly, the reason that I give Rappi 2 stars is because the customer service is awful. The agents are rude, and I even had one rappitendera scream at me once because she didn’t like that I had a complaint about the way she handled a situation. Never in all my years did I have an employee of a company treat me this way. Employees in the United States are taught to put the customer first, whereas it seems in these Latin American countries employees are not taught this American philosophy, so customers are treated like trash. And this is why I give it 2 stars, if it had not been for this detail in how they treat their customers, I would give them 5 stars.

I really dislike this app, they have the worst service ever. They always, always have a way to screw my orders. Either they don’t deliver it. They bring something different, they take too long. The order is incomplete. The only reason why I have to keep using it is because when they mess it up they give you this app credit to make it up therefore you have to keep using it to recover your money and it takes hours for them to admit they’re wrong and you get left without lunch or whatever it is you needed. It’s simply the worst. To make matters even worse I can no longer use google maps because every time I need directions the this app app opens up. And finally, the never ending rain of alerts this app sends, they never stop, it’s so annoying.

I ordered food from a restaurant 3 blocks away from my house with an estimation of 45 minuets. The timer just kept going up to 2 hours. Then I couldn’t cancel without a fee when no one had picked up the food an hour and a half later. Then I applied for the this app debit card. It said I would be approved in 5-15 minuets. 6 hours later it’s still pending with no further information. I wish Rappi showed the driver on their way to the order. It only shows movement after they pick up the food. It has great features, but it’s not polished. Everything just seems to work okay or not at all.

I used to use Rappi , but the service in general has declined substantially, and they don’t show any interest in improving it. I actually requested them to remove my account and erase all my info related to my profile, which supposedly they did, and yet I still get messages with special offers and stuff. This is a HUGE problem for me, since I cannot trust that they did erase all my personal info or to that they are not sharing it with a third party. Also, they do not make it easy to get in touch with support (clever) and now that I have notice this issue, they only way I can get in touch with them is by downloading Rappi , creating a user and comunícate with them thru Rappi , which is absolutely ridiculous.

This application could be amazing but falls short with service and execution. I’m currently waiting on a supermarket order of 7 items that I know for a fact will show up incorrect even though I was communicating with the rappitendero (he just ignored my substitution requests and could not be bothered to accommodate me) and it’s taken over an hour for an order that was estimated at 30 minutes. this app support is NOT easy to get in touch with nor do they offer any type of real service. This application would not survive in the US bc they refuse to set their service standards any higher.

Rappi works amazing in Sao Paulo, and other the large cities where I have try them. In small cities like Cartagena the supermarket service can improve a lot in selection. Normally the service is a life saver. I use it daily to order from restaurants, order groceries and medicines. But the thing that made me a fan is that I can order cash on demand. (Although not allowed after 10pm, that needs to improve). If you are in one of the large cities of LatAm Rappi is a must.

Being a chile for a bit, set up the account super quick and the shoppers are amazing, delivery is superb and the customer support is not only automated but also proactive and not reactive. Great UX and UI design. Only one suggestion would be to have a instant check of items not available or also check other surrounding stores for the items that are on the shopping list!

Great work ladies and gents!

this app seems like an excellent idea at first, yet it is unbelievably bad. Heres why, this app’s adds claim to deliver everything with in minutes but this is a lie; I literally just wasted about one hour and a half waiting for a simple burger, and by the time you’d expect them to deliver it, it turns out they hadn’t even sent someone to order it. Great idea terrible execution, and you’ll most likely waste a good hour at the least waiting for your order, and when you realize that it wasn’t even ordered, you’ll probably reevaluate all of your life decisions and fall into a deep depression.
I recommend literally any other delivery app ever to be created than this failure and complete waste of time peace of crap app called this app.
Have a great day.

Be careful about downloading this if you live anywhere outside of Mexico, and Brazil (I believe those were the only 2 places they said they do delivery) I'm in the US (Midwest) and Rappi was on a "best food apps" list for my area, and it doesn't even work where I am. It's also not really upfront about it. If you read all the way through the description on Rappi page here in the store you'll find that info at the very bottom in a passing comment. Seems like they are trying to hide it a bit. Don't know why though. Why would you want people to download your app who can't use it anyway, maybe they make money per download. Idk. Just beware is all.

I have never used Rappi yet I have lost over $70 due to someone stealing my debit card information and placing over 10 orders in two days, one after another through this app. I filed several claims with my bank to have the charges removed. It's kind of insane that this company allows theives to steal from people using Rappi. I would think twice about giving these people any information. This has been an absolute nightmare trying to get my money back from all of these fradulent charges. I had to close my bank account because whoever has my information keeps stealing from me via Rappi. this app should probably look into securing Rappi so this does not happen.

It is a service that boasts themselves of being the best service in the country. However, it could not be further from the truth! It is an application which I have used a lot in the last month but there is always an excuse or problem with my order, once my order was stolen and there was nothing to do because the courier had already delivered and in another case I was kept waiting for 3 hours and they only gave me an excuse and that in 10 minutes it arrived. Something that never happened. The customer service is the worst of all just calling to say sorry. That does not solve the problems, they do not go beyond for the clients.