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At first it was the surprise price but now it’s the help support
Trying to get answers to the prices by using the SmartLook feature they have for the first time. Terrible service. The first time I called the person hung up right away. Second time I got a guy named David, and he only asked for my email and number then hung up at random. I got an email saying that my case number has been closed. TurboTax was acting like my issue was resolved. But it never was. It’s like I only explained the problem to David and he just listened and did nothing. Pretty unprofessional if you ask me. I’ve never experienced this type of Customer Service in a long time. I got hung up on in less than 2 minutes within two calls from the SmartLook feature on TurboTax. A feature that they advertise on TV as a helpful tool. That’s scary if you ask me. Because this thing doesn’t work. TurboTax you should be ashamed of yourself as a company. If this is how your service is I’m doubting you’ll even be bothered to see my honest survey that you had no problem sending me very quickly. But since I see you responding to people on the review app feel free to keep reading because here’s my survey: You didn’t answer my question, the person didn’t have his face shown, he didn’t help me at all or reach out to me after the fact (even though I gave him my number), and no I would not recommend this to my family, friends, employees, heck my worst nightmare.
Annoyed, frustrated, disappointed
The last two years I had to have my taxes prepared elsewhere, but for more than a decade before that, I used TurboTax and was always really happy at the ease, convenience, and minimal cost, so I didn’t think twice about returning this year! TurboTax used to cost $0 to maybe $40 a couple of years ago. Now the service they advertise in this app as “free” cost me $125 total (although they have not presented me with a receipt or a way to verify this as of yet, so who know what it will be down the line!). The worst part is they weren’t open about the charges along the way or remind you of your costs or what certain tools you have to purchase, so if you work on and return to your return, good luck remembering why you’re being charged for anything! They also don’t openly present alternative cheaper methods, they present the option like you don’t have a choice while still advertising FREE (I did not want, need, or choose PREMIUM SERVICES but somehow ended up paying $40 for it), they don’t let you change your mind or adjust your “order”, and I still don’t have a receipt to verify anything, nor is the information present in the app to verify. Proceed with extreme caution. EXTREMELY disappointed with the cost of TurboTax this year and will think twice about using them in the future.
Never using turbo tax again
After having the customer service guy named Romero laugh in my face and treat me like I was idiot I lost my cool. Although the lady I talked to after him (my connection was “lost” while I was being transferred) was extremely kind, I will never use Turbo Tax again. I did not know I had student loans in default, as I am in school now but pay out of pocket. I did not receive a direct deposit (clearly since I am no longer directly receiving my refund) but was still charged a $50 fee in addition to all the other fees. So essentially I paid $50 for absolutely nothing as I did not receive a direct deposit. As I was explaining this to Romero he laughed at me and kept repeating “you chose to do this”. Apparently you’re not paying to have a direct deposit but paying to pay Turbo Tax at a later date. They word it different to trick you so they can still collect the $50 fee for the pure nothingness they did. I paid $130 for ME to do my OWN taxes. I will use H&R Block next year and go in person. Reliable, helpful company. They are cheaper, they don’t trick you, and you have someone educated doing your taxes. There are no complications or additional fees. I used turbo tax a few years back (multiple times, never was it this terrible). Please trust me when I say, stay away! Turbo Tax is awful and overpriced now!!
TurboTax is a joke now
Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.
TurboTax is going downhill
I originally used TurboTax in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to TurboTax users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to TurboTax in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. TurboTax did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, TurboTax is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since TurboTax is not like it used to be.
Price is very misleading
I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to the app I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended TurboTax to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.
Demanding a refund!
Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling. On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!?? Every time you clicked the link to print the federal the app cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to TurboTax! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck. I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with TurboTax to get my money back. I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from TurboTax after it’s already been paid. I’ll be demanding TurboTax repay me the $107 I paid to file. Wish me luck and never use TurboTax; it’s honestly easier to do it by hand.
Never using TurboTax again!!!
If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.
DONT FILE HERE
Customer service did not help me whatsoever with my problem. They just want to give you the run around and different numbers to call so it’s not their problem. I have still not received my taxes back and it has now been 13 days since they were accepted and no one can answer why I don’t have them. On top of poor customer support, turbo tax claims to be free for everyone when indeed it's not. It's a scam. They make you work all the way through filing and then tell you you have to pay 60 dollars to actually file. It's ridiculous. They ended up taking 190 out total. Like I don't give enough of my money to the government. Never filing with them again. I should have read all of the poor reviews before filing with them. They should have things posted that if it is a complicated situation that you may need to actually pay. I could have gotteny taxes done at H&R for WAY cheaper. They should be ashed of themselves as a "company" or whatever you would call this joke. I have never written a review for a company before but I could not sit by and watch them take people's money. Complete waist of time and my hard earned cash.
Fast and Easy
TurboTax was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free! Thanks turbo tax!!
Going down hill?
I’ve used this app for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people.
Just like the TurboTax you are used to
Not sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.
Great app if you have simple return to file
The user Tipadee must have not paid any attention while filing. This mobile app is really simple to use and if you have simple forms to input, like W2s, you don’t need any help. It was completely free to file both my federal and state taxes and to set up direct deposit. It prompted me to upgrade often, but it seemed to be clear that you would be paying money at that point if you do and still allowed the free option. You can’t get 24/7 chat help or import stuff with the free option, but again, if you only have w2s to file this is not a problem. I’ve been using TurboTax for years and have not once had a problem, just make sure you have all the info correct and pay attention to the upgrade prompts so you don’t accidentally agree to them if you want to file for free.
Duplicate Profiles on the Same email
I want to submit a suggestion to the product developers of Turbotax. Please allow a way to merge profiles. I am shocked that I was somehow able to create a separate profile for the same email. I suppose I accidentally created a separate profile for my 2018 tax return. There is also no way for me to update my main profile with my tax return for this year or to easily switch between profiles. I’m extremely frustrated as now my two returns I have filed (2018 and 2017) are not linked together. Makes it difficult for me to have an integrated experience and use your other software (like mint). I think of this as a customer service issue. If someone is as distressed as I am you should be able to merge my profiles. This seems like a basic service especially considering that the other profile I created was by accident. Or there should be a way for me to delete a profile. I called and the answer they gave me was no we can’t help you. If there is some legitimate reason why your platform has this bug I would really like to know.
What is everyone complaining about?
I’ve used Turbo Tax for years. I was thrilled to try the app since my laptop has seen better days. It was easy and quick. The fees were the same as they’ve always been from what I can remember. I mean my tax situation is pretty simple. I have to use deluxe due to some 401k deductions but I feel like if I actually went to someone to get them done it would be way more expensive. I love that I can use my Apple Pay, it’s super convenient for me. I had my files emailed to me so I can just save them to my computer later. I also love how they keep all of your files from past years. I would totally recommend this to anyone who has a fairly simple tax situation.
Yes. TurboTax: File Tax Return is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 594,421 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for TurboTax: File Tax Return Is 39.3/100.
Yes. TurboTax: File Tax Return is legit, but not 100% legit to us. This conclusion was arrived at by running over 594,421 TurboTax: File Tax Return User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TurboTax: File Tax Return Is 39.3/100.
TurboTax: File Tax Return works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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