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I ordered 2 long dresses, for my daughters wedding. My first ordered got canceled, because I used a reward of 10 dollars, that apparently I had already used a while ago. I was okay with that. I reordered my 2 dresses again, what I received was 2 men’s pants, yet my ordered summary said 2 dresses. I called, spoke to a customer service representative. The lady said, I will open up a case, I don’t want to reorder and you get the wrong items again. I will send you return labels for the wrong items, someone will call you, with in 24 hours. They will hand pick your items, you will get expedited shipping. I return the items the same day. I waited for the call, nothing, so I called on the 3rd day. I speak to a customer care, who says, sorry, your items are no longer available. I was so disappointed, I asked for a supervisor. I speak to the supervisor, She said, We emailed you, yesterday . I said, I was told someone was going to call me and nobody did. She said, JCPenney doesn’t call, We only have one of your dresses available, do you wanted. I said, yes. I was transferred to a another person, to place my order. I asked if, I would get fast shipping and Free. She said, it will be free, which , I already had that, in my original order, but it will be standard shipping. I just told her, why? They screwed up my order twice, JCPenney policy’s. I said forget it. Sorry for the long story, I am so mad, been a JCPenney credit card holder for many years.
Terrible service and lack of resolution!
I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information. So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!
Good but has issues
I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.
Needs functionality improvements
I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!
Bugs bugs everywhere!
****UPDATE 29May2018***** I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then the app says I can use a coupon to save another $5k+. I had to laugh! ----- It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru the app yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!
Not user friendly!!
I love JCP, but the app is not user friendly at all!! I got a message that an item in my cart was much cheaper due to a current coupon. I was excited and added a couple of items, then began to place my order. All of a sudden I had a “some items in your cart don’t qualify” message pop up, and it was the item I’d gotten the email about!! The back arrow is so close to my phone case that it’s difficult to use. And you find an item you’ve put search criteria in for, like size, and it pulls it up only to be out of stock. This is especially bad on clearance items. I’ve also tried scanning my jcp card in about 4 times, but it doesn’t take it - probably because the card is so glittery. Then I input it manually and it doesn’t save it! I tried to do in store pickup last night, so it asked for info on the person picking it up. I entered it twice, and it went right back to a screen asking me to enter it again. I’m really frustrated and becoming hesitant to order anything! Shopping is supposed to be enjoyable, not maddening and stressful!
App Issues made me lose $30 in Bonus Bucks
I tried on SEVERAL different occasions to use my $30 Bonus Bucks to make a purchase using the APP. After a few minutes of shopping photos would not load. Even after closing the app & reopening as well as logging in & out. I also found this to be an issues on the website as well. Apparently it's not due to issues on my end bc I now see many others have reported the same problem. Knowing that I only had a few days to redeem the $30 Bonus Bucks I would periodically try to use the App in order to make the purchase again. However the same problem continued with the photo box being blank even of items in my cart. Therefore I never submitted my order. Furthermore, the Bonus Bucks Rewards promotion, was highly "promoted" as being available for same day use yet they were not even given to me or credited to my account. Until I got home and added it to my Account myself. Although, I reminded the cashier of this several times as well as give him both my Email & telephone #! So after spending Approx. $300 I only received the points toward my account. Of course only because I redeemed them myself. FEELING HIGHLY FRUSTRATED AND VERY UNAPPRECIATED AS A CUSTOMER DUE TO THIS EXPERIENCE.
Used to work fine
This app worked great when I first downloaded it, now it crashes and lot and does other things. When I’m browsing through the app, it’ll stop loading when I click on an item, or it’ll load the item and freeze up. I don’t know if I’m going to fast or what, because when I try to slow down browsing and pause between my next move, it doesn’t happen. I like to look at an item, read about it and its reviews, decide what I’m going to do, and keep it moving. I’ve also been having a problem lately when I open the app and it’ll show items in my cart, multiple amounts of the same item. It’ll be items that I’ve thought about purchasing before, but maybe removed or saved to my favorites list. They’ll be right back in my cart when I open the app again, and if I want to purchase anything, I’ll have to remove all of those items from my cart. It’ll be close to 40 items in there. I love the fact that the wallet will show the best coupons, and keep track of my rewards. The app is easy to use, the only problem is the annoying glitches.
Where’s my tracking?
I order from this app all the time. But I’m very nervous about ordering before Christmas. One item has shipped & when I click on the tracking tab I get a blank screen. Two other items haven’t shipped. Last time that happened they put my item on back order then cancelled the item. When I went to re-order, it charged me shipping, I had to call about it to get the shipping removed. Which brings me to the call center they use. The music is on a loop, very annoying, the woman cuts in every minute to tell me how important my call is & blah, blah, blah. After a half hour I hung up. If they had texting chat, they could employ people to work from home & help customers more efficiently. So that’s my rant. If I didn’t have back issues, I’d go to the store to shop but when I was there last week there was absolutely no customer service or assistance. So if you don’t know the layout of the store, you wander around for hours, trust me, I’ve been there. It wasn’t busy but when I asked where something was, the clerk would just point in the general direction. I finally gave up. Maybe next Christmas I’ll shop elsewhere. Not happy with JCP!
Don’t Work at JCPenny
Although it’s a nice store and the employees who work there seem friendly, they really aren’t. I recently applied here and got the job. My first day was a Saturday, one of the busiest days and I was in training for the cash register. I’m a visual learner and I didn’t talk much, but rather watched and asked some questions. I learned how to fold clothes and do some tags, but that’s about it. My second day was today, and I went to work but I wasn’t wearing the proper clothes, (even though I was wearing jeans and a sweater) and my manger didn’t seem happy with me about that (which is understandable) but they sent me to work anyways. I was working in the women’s department, and then my manager wanted to speak with me, so I went to her office. She said that 4-5 employees had an impression that I didn’t want to be here and I had bad energy/attitude. Because I was quiet? Because I was trying to learn how to do the job so I can do and be my best? I was so disappointed! The expectations at that store are just so high. I was very friendly and I was trying to get to know the people I was working with and the job itself. I ended up quitting and I’ll never be walking up into a JCPenny store again.
Pictures go blank after shopping for awhile.
This has happened to me twice now. I have been on the app looking at kids clothes and have about 7 items in my cart for my daughter and then all the pictures go blank and I cannot even see what I am buying or trying to buy. The first time I just closed the app and had to leave it and when I looked at it again the next day 3 of the shirts I picked out where out of stock. I just updated the app and tried to go through and look through all the clothes again and it does the same thing as last time. I cannot see the pictures for any of the clothes, but it will let me choose the size I need and tap through each color/design of the shirt. I cannot see the pictures of the clothes I already have in my cart, so once again I have to just leave it and hopefully it will be back to normal tomorrow and the clothes I picked out will still be available. I have used this app to purchase clothes for myself and I had no issues. I am not sure what the problem is now.
Some easy, but mostly frustration.
I’ve found several inconsistencies shopping with the app. Scanning barcodes in store to search price, other sizes and colors not in store, etc result in occasional no item found (even though its in my hand) and ZERO option to add to my cart and order (especially when size i need not in stock @ store.) I’ve also never had success using the filters. It filters general items such as adults, kids, mens, womens, clothing, etc. When I filter by size though, it doesn't work. My most recent of many experiences was trying to find a family set of pjs. Size filters were returning items with the size needed out of stock. I then started looking one at a time to simplify results - just mens. Same thing. Got tons of results that were out of stock in my size. It could take hours to click on every item and find a full set that matches. No thanks. I’ll check in store and if they have nothing for me to walk out with than it’s on to one of many other retailers whose filters DO work, which is a wide selection as this JCP app is only one I’ve had issues with.
JCPenney is the only place we shop for clothes. I love the styles you sell both for women and men. The only complaint I have is that I wish you would sell blouses and sweaters that are wider around the stomach area. I am thin and wear a medium top, sweater or shirt and they fit at the shoulders but I have a post menopausal stomach like many other women. I have been on a diet forever but my stomach will not lose the fat. My Dr. says it is from generations of the women in my family having very full stomachs no matter what they do. Could you please look for shirts that will fit us post premenopausal women. I thank you for paying attention to my request. Women like me also need high waisted pants to help hold our stomach in some and keep them from rolling down. Saying all of this we still love all of your clothing. Thank you for everything you carry. Your store is like a one stop shop except for groceries. Sincerely, Tamara Tamm1949
Can’t purchase anything!
I used the app, loaded my shopping cart with 4 items. I LOVED the way the app allowed me to choose from the available discounts and told me which one was best! However, when I told it to pay, it asked me to enter my credit card number again, with expiration date and cvv number, which is no problem. But when I needed to submit that info, the number keypad that had popped up to allow me to enter those numbers would not lower itself so I could click the submit button. The button was covered up by the keypad! So, I was unable to order anything!! I don’t have time to get on the phone or boot up my computer to do this—I wanted to purchase through the app!! I even got into the wallet on the app and re-entered my credit card info, but the app still wanted me to re-enter the info to purchase the items again. And, I was stuck in the same boat again!! FAIL!! I can’t order anything through this app, so you guys have just lost my money!! Sorry!! Please fix this so I can order!!
Penney’s my go to store
I have been using JCP for 44 years. In 1975 my husband and I used no credit. All cash. When I found out I was pregnant with my daughter. I told my husband. She was not going to wait when she needed something. Flash forward to 2019. I have purchased clothing, bedding, home goods, wedding gifts, clothing for any and every occasion one could imagine. I have purchased from stores, and Online. Now for the important part. The staff whether in sales, returns, or customer service have always been extremely helpful. My purchases have held up well, earned compliments and are very comfortable. I recently shopped for my husband and myself for a trip. The store in Norman Sooner Mall and Moore. I was helped in so many ways. I have yet to deal with anyone that wasn’t friendly, helpful, and professional. Please know your help was so appreciated! Sincerely, Sandee Rasnic
Yes. JCPenney – Shopping & Deals is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 485,643 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for JCPenney – Shopping & Deals Is 37.8/100.
Yes. JCPenney – Shopping & Deals is legit, but not 100% legit to us. This conclusion was arrived at by running over 485,643 JCPenney – Shopping & Deals User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for JCPenney – Shopping & Deals Is 37.8/100.
JCPenney – Shopping & Deals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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