ecobee Software

I installed my this app 2 more than 3 years ago. I did have an issue with the first remote sensor, but after contacting support, they sent me an additional one and it works flawlessly. I relocated the original sensor to a room adjacent to the thermostat and it now works as expected also. I have had times where I could not connect with my thermostat via the iPhone app, but I could not connect with other apps at my home at that same time, indicating that my very poor internet connection was temporarily down. I can find no fault with the this app app, and I have found their support to be extremely good. They talked me through an issue that was similar to the “learning” that a competing product performed that I did not want. I would certainly recommend this product, and would definitely buy another if I ever need a new thermostat! However, it seems unlikely that I will need a new one as this one does everything I want it to and more. Additionally, I find this product much more cosmetically pleasing on the wall than other similar products. The LED display is not too bright in the dark, yet bright enough to easily read in daylight.

I see countless reviews reporting the same issue after last weeks update rendered the app unable to connect to the network. I know because I suffered the same issue and was hovering the reviews hoping to see a response from the developer that was helpful; no luck. Here is what fixed it for me (I am in iPhone’s latest iOS but hoping this fix works across multiple iOS and perhaps devices): Go to settings > scroll down to find and select this app > turn on the “force log out” feature > DO NOT OPEN this app APP YET > go to home screen and uninstall this app app without opening it (this is critical) > reinstall this app app > log in now works and you can allow this app access to network > FINISH. This worked for me, it may not work for everyone, but I sincerely hope it does. Good Luck!

First have to say LOVE this app & product. When my husband first got it I thought it was just a frivolous thing cause the changer was right there on the wall and our house isn’t huge so it only take a second or two to walk to it however I now agree we need one of these in any house we move into. Just love not having to leave the comfort of my own bed to get more air or heat 😊👍 Ok that aside the reason for only 4 stars is the current update has prevented me from having access to my system. It’s like one of those annoying wait while we load it “wait circles” spinning around then it says “trouble accessing the system try again. Which of course doesn’t work. I figure I’ll just access it from my iPad but nope that doesn’t work either. Hope this gets fixed soon 😞