FARFETCH - Shop Luxury Fashion Reviews

Wanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!

I ordered something a few days prior to writing this review. It was a dress that had recently went on sale at several companies (Nordstrom, Neiman Marcus, Oscar de la Renta’s homepage, etc) and I decided to place through this app. They cancelled my order and *so far the refund has not processed and when I go back to check on the item (cancelled at 6am checked app and dress availability at 10am for multiple companies including this app) I see low and behold it’s still in stock - at a higher price now. I went to contact customer support - they were no help and the website crashed while writing a claim. I will try again but I am very frustrated and not optimistic right now. If you sell something at a price and then I pay for it, that price should be honored if the quantity is available. ^Note the discrepancy is not a decimal point on the price tag, my size is more expensive but at the time of purchase the price was all equally on sale to match competition and the designer’s price. Next time I will just order directly from another company.

Cool idea, but if anything goes wrong with your order expect this app to be little help. After receiving shoes from Philippe Brand Paris that were cheaply made and peeling after a couple wears, I reached out to this app about what we could do. It took them over a month to get in touch with the brand. I had to follow up several times. Then, they gave me 12 hours to package up the shoes to send back for “inspection”. There was no guarantee of refund. Nothing said about the time it might take. And after waiting to hear from them a month, they just sent a delivery driver to my house (I wasn’t even home) without getting any confirmation from me in 12 hours. They also asked me to package them up in the “original packaging” 2 months after purchase, so clearly it’s a method to not have to compensate the customer. If you’re happy with the product, you’re probably happy with this app. If not, well they aren’t going to do anything to fix it so you’ll be like me: deleting FARFETCH .

I love how easy it is to navigate from one found garment to similar garments. The search, filtering and suggested items are really intuitive. The shipping is always quick and returns are seamless. Customer support also deserves 5 stars.

The only thing keeping this from a 5-star rating is the wishlist feature. As someone who normally has a clear vision of what I want, I enjoy comparing similar pieces from different brands/designers. For this, I usually use the wishlist feature. Unfortunately, this feature is slow and buggy at its best. It takes a while to load the wishlist and removing items from it takes a while and sometimes doesn't happen. Worse yet is that when this bug occurs, it’s easy to accidentally remove items that I didn’t mean to.

If not for this bug, I’d give it a 5 star rating.

this app does not stand by its customer promise of great service... or even good service for that matter.

I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, this app proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible.

If you know you love the item and have no question in your mind that you may need to return it then this is a great option.

If your used to other online shopping options and might need to return it’s not worth it to buy from this company. I paid more for a dress buying it from this app than the designer because they talk about how easy their return process is on their website; this is not accurate. A two week return window is not for deciding you need to return something rather it’s for that item to be delivered back to the designer. And you can’t drop items off at fedex/UPS or anything like that. They send a currier to your house - sounds nice if you have the ability to be available at home during the day for a three hour window on a very tight turn around.

They have beautiful items but I won’t be buying anything else from them because of the time and hassle spent just trying to navigate and the money wasted.

I ordered a pair of Alexander McQueen shoes, I’m a currently a gold member and I tried to return my shoes with a label that this app emailed me. Long story short they lost the shoes and are asking me for evidence that I returned the shoes “can you please send us a video of you giving a package to DHL”. Mind you I called them before processing the return so that everything was properly handled. I never in my life experience such bad customer service and it’s such a shame I have to write this review because I really loved buying from them. Advice from me to new buyers record yourself returning items and keep it for your records just in case. I lost 700$ with FARFETCH and their customer service it’s just ridiculous, same conversation on repeat. It’s been over 4 months and here I am trying to see if I can get my refund but they’re not helping. It is not my fault they screwed up somewhere in their supply chain and now I have to pay the consequences of their mistakes.

This is not my first time purchasing an item from this app , but I’ve had an absolutely horrible experience with my last order , I got an email and text from the courier company a day before my package was delivered asking if I wanted to waive the signature before delivery option which I declined , I have a secure package box in my apartment complex with I pay monthly for to guarantee the safety of my mails and packages .They went ahead and claimed they delivered my shoe (which I saved hard for to wear on graduation ) outside, at the door without any signature . I received a notification that evening that my package was delivered I got home later that night to no package in my box or at the door as they claimed , two weeks of waiting for them to complete their investigations after my complaint , this app is giving me excuses about not being able to refund my hard earned $1000 . I’ve requested for the issue to be escalated and no one is getting back to me as promised !!!!!

Do not waste your time with this website.
All items I’ve ever received from orders through this app have been with DHL. There is no DHL office anywhere near me, so it takes forever to receive any item. The products they are selling are not exclusive to them, and I could purchase them elsewhere and receive them much faster. Honestly, I could fly to Italy and buy the Gucci jacket and get home before my order would arrive from this app. And do not expect any special treatment or packaging for that matter.
In addition, I recently tried to return a pair of Golden Goose sneakers that were a few days outside of the return policy, and they refused! Rafaela in customer service was unwilling to offer any compromise or understanding. Apparently she did not look at my purchase history before considering.
There are so many other sites selling luxury goods that appreciate my business. Deleted FARFETCH and shopping elsewhere. I reccomend the OUTNET and Moda Operandi.

For now, it seems like a very early version of ThredUP/Poshmark/Tradesy, without as much utility. There is almost no inventory (I think a search for dresses - in any size - literally resulted in four items). If they had more inventory it would be hard to navigate though, since you don’t seem to easily be able to filter search results (at least not by size). It does seem like they have more bags (at least a couple dozen, from what I could tell). They were all super high end, such as Hermès (>$25k used), which is great if that’s what you are looking for - but you could still probably find more inventory on other sites/apps.

As they get more inventory, and have to build up FARFETCH to make it useful once people actually have to search for things, I’m sure it will get better. For now it’s kind of a hassle.

Decided to give it a try with ordering 2k worth of stuff. Had my order canceled 3 times. Due to
“ we were unable to complete a security check with your payment provider.” I pay with my cards all over the world and never had an issue. After first cancellation they’ve asked for a picture of my ID and picture of the credit card I’ve used. I sent it!. And it got canceled anyway second time. Third time it got canceled the next day after using Apple Pay as a payment with the same stupid explanation. What a joke. At this point I doubt it they have the items they’ve listed but would cancel your order and blame you instead of admitting they don’t have those items. No surprise this company’s stock price went down 2x last year. It’s a complete joke that has to be gone from the market.

If u new to shopping with them just like I am I don't recommend u spend over 500 dollars cuz I tried to buy some Dolce and Gabbana shoes , belt and a shirt which came out to be a little bit over $1,800 and they kept canceling my order and when I called they told me they payment system runs off a robot and they would leave a note so they could reach out to me manually which they did and they told me to send the credit card I was using and my ID to they email which I did and then I placed the order again thinking everything was gone be okay but it got cancelled again so I reached out again and they told me my info wasn’t good enough I even used a different payment method and got the same results and with that being said I would never try to buy from this app again

this app has become one of the worst places to buy your clothes. It’s overpriced saturated basic pieces from the regular designers mostly. Even though it’s a bunch of boutiques, nothing cool and just a headache putting up with all the different lame shipping methods each boutique chooses.
Customer service is horrendous and should be fired immediately.
Too many new changes, like asking for account holder who’s supposedly not me, even though I never entered anyone’s name as an account holder , plus FARFETCH greets me! My name! Constant new changes to a mediocre garbage collection of cloths, unpredictableness because of varying retail partners, weak coupons that expire too quick, horrible condescending sows on the other end of customer service.
If I could rate this garbage app zero, I would.

There is too much to look through, I don’t know if I am missing the filter feature for size but it’s annoying to click on so many products to find they don’t have your size. When scrolling through there are items that I previously viewed (Products are repeating). Instead of having to keep scrolling to see new products, FARFETCH should separate it by pages so I can chose the page. Number. Needs to better organize FARFETCH . It’s frustrating to have to go through 80,000 products while most of the items are not your size.

Scammers! Never buy from this store. I bought an article online through the web some VALENTINOS shoes and they arrived in Miami in another color. Proceed to return it as corresponds with the return label. No matter how many emails I sent and calls, they never responded. They never refunded my money. Even when I received an email that would refund me, they never did. They want to scam me and steal with US $ 850 I can't allow it. Submitted the claim to PAYPAL and they have more than 95 days that the claim is open and PAYPAL has not yet closed it because they continue and continue to wait for information from the store. I submitted all the EVIDENCE. They are scammers who do not respond and take more than 180 days to make you a refund. SCAMMERS!

I am truly disappointed by this company’s customer service; Especially to returning loyal customers. I spoke with a representative over the phone who after encouraging me to reorder an item I have not yet received a refund for, told me that this happens all the time to other customers. He processed to tell me that even though it is a huge inconvenience they can’t do anything about it and that they’re sorry.

You’d think if you’re getting constant complaining about the same thing you’d look into how to fix this issue for your business, and your customer service.

I will not be shopping with this app anymore. I will take my money elsewhere. I did not feel like a valued customer.

So usually im not leaving review or comment if its a bad application or company im still positive and giving them 5 star but this one is totally different story

So i put my order like a week ago before Christmas with hope its gonna arrive exact day for Christmas. Anyway i put the order i got email we’ve got your order okey after 3 days they sending me email and saying we just hot your cancel and refund your money ( I didn’t cancel anything: its okey let me put another order so now that item is expensive or my size sold out . And im looking my statement so they charge me they refund me and after 2 days they charge me again : so now i have to call bank and do 3 way phone call to get my money back : thats the whole story thank you

this app is the perfect example of a company which raising funding by bluster and hype and turning a “profit” with their insanely bad customer service. Whoever is heading that department is probably an incompetent yes man who has no idea what they’re doing and doesn’t care about the impact. Their customer service team is disempowered, useless, scripted, and their hands are completely tied. They’ve been holding onto about $5,000 of orders which they charged weeks ago, but haven’t shipped. It’s ridiculous to get it resolved. If this is how they treat their high spend customers - it says a lot about how ineffective they are as a corporation l. It will catch up to them. People don’t understand that this app as an aggregator, they’re a glorified search engine working off of commission.

It used to be only possible to buy certain brands when I traveled to Europe or when one of my friends would go I’d ask them to bring things back for me. Now that I have discovered this app it’s made it all so easy to do right from my phone anytime I want to! I really really love it! They also have amazing sales and give out discount codes often! Very easy to use and way more convenient then going all the way across the world to shop!

Have been using for a few years now and am constantly amazed at the selection, overall customer service, speed of shipment and delivery process, and ease of use as well as updates to FARFETCH . They actually take comments into consideration and continue improving. The personalized notes often sent with packages are also a totally unnecessary but welcome extra touch.

I recently purchased an Off-White belt from them and it has a decent size stain on it. (Why they wouldn’t check before shipping, I don’t know). I called customer service to see if they offered a damage discount because I did like the belt and would be okay with not returning it if I could get a small % back. The customer service agent had a could not be bothered attitude and kept telling me they didn’t offer damage discounts, which is bizarre. They offered to email the store directly to see what could be done. She then quickly hung up on me before I could ask another question. I’ll update my review if they’re actually helpful, but a pretty sour experience to have when you’ve just paid $200 on a belt.

I am beyond glad with this app fast and easy shopping app. This is my second time ordering from here and I can say I am amazed with how this company operates. I am living in Kuwait and got my order from Italy in one day and the other from the US in two day. Even though it’s on weekends without extra charge or anything! Not mentioning that they had 10% off for Kuwait national and independent day:)

Thank you this app for an amazing job you guys deserve 10 Stars 👏🏼

I had a great experience! Compared to what you ask, well I placed two web orders here I felt connected receiving tracker, emails and eta. For the other order I looked for emails, updates, next thing I know there was a package at my door, not cool other guys.

My order arrived when it was promised and the merch was excellent!

Just placed another order today with full confidence it will be right!

This application has a nice selection of items and sometimes can provide nice prices. Sadly they can’t seem to achieve a minimum decent level of customer service. Their processes are completely a disaster and their promises are false when it comes to time of arrival. They don't provide any help and are the most useless team of customer service. I would seriously not recommend FARFETCH. It’s been 2 weeks, 15 emails, 8 phone calls and 7 cancelled orders in order to make 1 simple order that i have still not received. They are basically useless people and seem to have a serious issue when it comes to logic, common sense and being helpful.

Terrible service. My item was returned back to Italy to the original shipper but I was still charged and have yet to receive a refund. I called customer service and was told by 2 different people that they couldn’t do anything for me until they found out why it was returned back to the original boutique. I repeatedly said that I did not want the item anymore and just wanted my money back but was told that they couldn’t do that. So ridiculous and so frustrating. They’re holding on to $400 of mine and will not give me any time table for when or if that will be returned. I will NEVER order anything from this app again.

The latest update doesn’t give you chance to see details of your order under order category.
For example if you order 4 pieces appear only 3 . If you order 6 appear only 4 .
Sent to customer service but the replay it’s normal we can see here at our system the order details clearly .

It is my first time writing review in anything. I put my order in black friday and somehow my order got cancled. Now that I’ve the biggest sale of the year and I contacted farfetxh theough the website and email but i havent heard anything back from them for 3days although the policy says they will respond within 24hours. I also tried calling up the customer service and everytime i call at different times, they are busy. I let the phone wait for it to be connected for 45minutes, and it is still waiting on the line. The customer service needs to be improved.

I have used this app for the last 2 years. Just downloaded FARFETCH and I am blown away. Very intuitive to use. Easily walks one through the process of purchasing, then makes tracking orders easier than anything I have used. Excellent shipping integration. Couldn’t ask for a better experience.

I love shopping this app, not only can you find items that are unavailable at other retailers but also you’re rewarded for being a customer. They have a great membership program where you’re offered free shipping, discounts up to 30% off and early access. I always recommend shopping this app.

I love it. There are lots of best designs. The only thing that i wish it that there should be more promotion to someone to buys a lot on this app. Because so far I bought about 20items and I did not have any opportunity to have a promocode for discount that is the only thing That i want to suggest

I never review any app, but I had to for this one. Best customer service!!! Called to not only confirm that my shipment will be delivered ASAP, but they also called to make sure I got my order. Thank you !!!! I’ve been a customer for years, and will continue to be.