ASAP: Food Delivery & Carryout Software

I love the service, but there are a few improvements that need to be made. First, I should be allowed to tip after the service. I've had some fantastic drivers and experiences, but most of them have been terrible to say the least. So I tip based on the majority of my service. I'm not going to tip overly well in advance ever. So they're cheating their drivers. Second, I hate that updates render the app completely unusable until you install a new update. I'm not always in a place of situation that I can update an app on my phone, but I'm in need of food. I get if you're two or more updates behind, but every single update requiring updating to be used at all is irritating. Especially when there's an update every other week or two. Third, the drivers should actually check what they're picking up and delivering. I'd say close to half my deliveries have been the wrong food. And I have seen dozens of pickups at our two favorite hang outs, not ever once has a driver looked at what they're picking up to see if it's the correct order. If allowed to tip afterward, this would greatly affect their tip.

Waitr is exactly what I expected it to be, and that’s not a bad thing. Waitr delivers from many different restaurants in your area, in a relatively timely manner. Yes, of course, you will be paying a premium for this service. ($5.00 + Gratuity on top of your order) This however, is almost negligible on account of the convenience of not having to leave your house. The only reason I didn’t rate a full 5 stars, is because there is definitely room for improvements, ex. Speed of service, lower premium, and or including the tip in the price so the under-paid delivery drivers are guaranteed the tips they deserve. 8/10! Update: While not reflective of the entire company, my last driver was extremely rude. There is no way to report this apart from directly messaging their support. They could really benefit from a rating for every driver. That may encourage the drivers to be more courteous when delivering to customers. Also, my order is frequently wrong, though I believe this is more of the restaurants’ fault than Waitr’s. I’ve removed 1 star for these reasons. 6/10

I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.