Mercari: Your Marketplace Reviews

Mercari: Your Marketplace Reviews

Published by on 2020-12-22

Mercari is your marketplace. It’s the perfect place to go to declutter or
find your new look. Letting go has never felt so good – it’s almost as good
as finding your new favorite thing. And we’re here to help. Our team is
always trying to find new ways to make exchanging items even e...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Mercari: Your Marketplace Reviews


  • By

    Great app for selling

    It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕


  • By

    Best selling app

    I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!


  • By

    Works great but could use a few tweaks

    I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)


  • By

    Great Shopping, Great Selections, Great Customer Service

    I joined Mercari several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, Mercari backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know Mercari has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature Mercari offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days Mercari allows. And to package nicely ...Mercari set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!


  • By

    Liked items and searching users by account name?

    I absolutely LOVE LOVE LOVEEEEEE this app?!!!!!!! No joke, it’s legit the BEST APP TO SHOP ON!!!! I’m literally on this app every single day...haha I don’t get on Facebook at all anymore even, because of this app! But I really only have a couple small issues with this app. To start off with and I’m not sure if it’s a big issue or what it is but going through my likes items and when I click on one then go back to the liked items list is for whatever reason puts me either completely at the front of the list or right there close to it?! NOTHING IS MORE AGGRAVATING than to be so far into your list (it literally takes hours...) just to have to carefully scroll through trying not to click on any (which the reason why I’m scrolling so far back in the first place is to find the items to relike them back to the front of the list) Which brings me to question; there’s literally no other way to make the “likes items” other than this way it’s being done now? Like I don’t really know what other way to do it but the way it is now makes it extremely hard to go back through and look at the items I’ve saved.. The 2nd is searching things!! Why on earth can’t you search a user by either their email or by the name they’ve givin on their account???? Other than those two things I have absolutely NOTHING remotely close to negative about this app! I LOVE IT!!!!!!


  • By

    Sellers Beware!!

    I would give this app a negative star rating but 1 is the lowest I can go. If you want to take a chance losing money, or losing the item your trying to sell then this is the app for you. I recently made a sale on Mercari and the item that I sold was brand new and never taken out of the package. Once it was sold I shipped it to the buyer who, when received it, requested a return. Mercari approved the return without ever telling me the reason to why it was being returned. But that was ok with me because it wouldn’t cost me anything and I could just resale it when I got it back. When the item returned back to me I noticed the box was torn so I looked inside, and the buyer had just replaced the new item that I had sent with a used item that he already had. So I reached out to Mercari to let them know what happened. Mercari told me that I was wrong and that the item I sent was returned back to me in the same condition. I asked for them to explain to me how they had determined this, but they just ignored me. I sent 5 more inquiries asking them to give me some kinda explanation. The first 4 inquiries I sent were ignored, the 5th one was answered by stating they weren’t going to do anything about it. Then they closed the case making it where I could not send any more inquiries from my account about that item. Unless you enjoy getting ripped off, my advice is to use another selling tool other than Mercari.


  • By

    Favorite selling app

    I use and have tried using many selling apps. This one is by far my favorite for many reasons. I've been using it for about half a year now with over 300 reviews. The percentage they take may seem like a lot at first but it's definitely worth it. I like that when people make offers it's easy to communicate with them through private message instead of all conversations being public like some other apps. It's very easy to list, and I can quickly list items now that I'm used to it. Every time I've had an issue with a transaction or a question, they've quickly responded back (even on weekends). It's not an issue to me that there's no number to call because I always get a personalized answer to my questions. This selling app by far has the most superior customer service. Even though it's my favorite, there are some flaws. Areas to improve: 1. sometimes the app takes a while to load when first opening it (pictures won't show). 2. It would be helpful if they started some kind of authenticity check for very expensive designer items. 3. It would be nice to have a cheaper shipping option for under 0.5 lbs (categories for 0-0.5 lbs, 0.5-1.5, 1.5-3, 3-5, and the rest of the current categories). I usually have to do my own shipping for these items to help buyers with cost but this takes more time obviously.


  • By

    No Seller protection

    I sold a Louis Vuitton speedy in fair condition for a fair price. The buyer changed her mind about the bag. All sale are supposed to be final , unless the item was different than described. Well the buyer decided to slash 3 of the 4 corners of my bag , in an attempt to get a refund ,,based on the slashes not being disclosed in the description. They were not disclosed because they did not exist. Mecari immediately approved the refund and issued the refund before I was able to dispute it. Even tho I immediately disputed it once the bag arrived back to me and I saw what she had done. I have been back and fourth with customer service via chat on the app. Which is not live. So I wait and wait and wait for a reply each time I pled my case. Long story short,, there is no protection for you as a seller. This person could have sent me back a bag of jelly beans ,,, but as soon as the item is marked delivered,,,, case closed. The criminals and scammers that may be using this app also get your name and address from the shipping when you sell or buy something. Which in my case is not so bad because I plan to take this person to court. That’s if it’s even a real name. Mercari has been no help at all. I’ve been sent messages apologizing that the transaction did not go as I would have like.... uh no it didn’t. No compensation for the damage to my bag. If you sell anything at all... don’t let it be anything of value. If you buy something, you’re still taking a gamble.


  • By

    Okay so this is kind of annoying

    I have dealt with two people so far that do not rate, what so ever, at first i had to wait 48 hours and then Mercari would send them a notification. Now I have to wait 72. It is really frustrating having to wait over a week for the person to receive their package to get paid but then I have to wait even longer for the person to rate me and the fact that I have to wait even longer for them to rate in order to get paid is so dumb. Not does that take forever but once you transfer your funds to your bank account that in itself takes anywhere from 3 days to a week. So you don’t end up getting paid until like a month after you sell something even though you have done your part. Not only that but you as a seller can’t rate a person at all when Mercari sends the money through if they don’t rate. Therefore, there are most likely so many more people that don’t rate and you will never know because your not allowed to rate a person once the transaction is complete. I should be able to rate someone if they didn’t take the opportunity to rate me so I can get paid. What’s even more frustrating is when it’s the people who have sold items before, who know that you can’t get paid until they rate you and they still don’t rate.


  • By

    Perfect for Selling Items!

    This is an awesome way to get rid of unwanted items. You post the things you want to sell, ship it, wait for your rating, and then you get the cash! One thing that’s really cool is that they create the shipping label for you! (This comes in handy for me because I’m a first time seller!) I’ve loved having this app so far, I’ve made some good money in the past couple of months from it. Issues I had at first where not knowing how to deposit the money I made from Mercari, into my bank account. I think it’d be pretty awesome for them to walk people through it when they make their first sale. Just so people know how to get their money. Also, when you really get into the habit of selling items on here, but sure that you don’t need the money you made RIGHT away because their process to transfer money takes a while. So that’s another small improvement I would make as well! A faster transfer process. Another thing, I think that it’s great they implement buyer/seller protection, so to go even further with this, another suggestion I have is to allow more photos to be taken on high end items. Sometimes it’s hard to tell if something is legitimate or not because there’s only 4 pictures. Certain items need more proof! 😊 This ensures that people are buying and selling authentic products. Besides this, I love Mercari. This app is totally worth the download!!


  • By

    USPS Kills this app

    I want to give this app 5 stars as it protects the buyers and sellers from fraud. It’s gaining popularity and you can find an enormous amount of deals. The reason why I gave it the title “USPS kills this app” is because my local USPS Mail carrier thinks it’s ok to mark my delivery as delivered and I always get it a few days later, mind you, you only get three days to rate your seller before your payment automatically gets released to the seller. Yes Mercari is the middle man here and doesn’t release the payment to the seller until you check your product out and give them a thumbs up by way of rating the seller (awesome). You can now see how having a mail carrier like mine that thinks it’s ok to mark deliveries as delivered beforehand, especially when there’s a chance you are nearing a holiday!! You can hold your breath and throw some salt over your shoulder to hope your item is as described by the seller because one day to review may not be enough (but better than nothing I suppose). Mercari does try to help you though, if you contact support and let them know you haven’t received your item even though your mail carrier says it was... and stay on high alert looking for your item to review and rate... they will actually hold the funds for you until you receive the item. Hope this review helps someone who is experiencing the same. Thanks Mercari for understanding.


  • By

    Best selling app

    This app is great to sell and buy from! I’ve sold many items such as clothing I no longer wear or decor that’s no longer used. And in return I can use the balance to buy new clothes from the app. The shipping is high, which is why I always keep my prices super low. There’s always room for improvement in the app. It would be nice to send pictures of my items through the messages, I needed to send a picture to a buyer after she bought something because I noticed a defect with the product I didn’t see before. She asked for a picture but there was no way to send one to her after she’d bought the item. So I had to cancel the transaction, edit the pictures and wait for her to be refunded so she can repurchase. Maybe if there’s a way to take pictures through the messages section, that would be great! Especially if someone wants more pictures of a clothing item that you may not want to add to your listing, you could just send the pictures through messages! Also, it would be nice to use another system of payment, such as sending checks or using paypal! I’m too afraid to give out my bank info so I just use my earnings to purchase through the app! Other than that I’ve no problems with Mercari, it’s a great selling app with a good system!


  • By

    Starts great but can end badly...

    I should start off by saying I loved this app. Yes, I got rude buyers occasionally but that’s with any selling site. Also this site has a lot of rules and regulations. Which is fine, just make sure you know them. Unfortunately I wasn’t aware of all them. I had a buyer that wanted to purchase from me. She lives in another country but has a forwarding shipping company here in the states. I was aware of all of this considering the buyer purchased from me more than once. I recommended we try Mercari because the shipping would be cheaper. The transaction went through no problem. Printed my shipping label and dropped it off at the pack & ship by my house. Only to find out later Mercari canceled the transaction! I tried to get my package back but couldn’t. The buyer was nice to pay me for the item that I sent. I tried messaging Mercari several times only to be told they don’t accept those shipping places. I even tried to pay Mercari for the shipping label used only to end up getting my own account suspended. No warnings.. no emails explaining that the behavior was against there rules. And out of 7 customer reps I emailed asking the same question did I finally get an answer regarding the package and shipping label I used. All the rest just emphasized my account was suspended. & this was five days AFTER the packaged got sent out. Good thing the buyer paid me! Needs better customer service & more warnings instead of immediately suspending accounts.


  • By

    AMAZING... But this app was better before recent update

    This app is great for selling and buying! You can find a lot of amazing and unique stuff for REALLY low prices. Selling is simple and straightforward. However, before the update sellers were able to view and reach out to people that “like” their items. Giving sellers the opportunity to follow up in effort to make a sale and/or offer discounts. Before the update, buyers were able to view the tags that sellers used to draw them in. When buying an item, I felt the tags gave insight to details that weren’t necessarily included in the title or description...As descriptions can often be too short or uninformative. I also noticed, and this may not be related to update, but the app would give a coupon for $1-$5 off or 5-10% off any item once you have sold an item. I think it was an insensitive to use seller balance to purchase on the app. When I was getting coupons, I was almost always feeding my balance back into the app by making purchases. Now, I haven't been getting them anymore so I've been transferring balance to my bank account. I think this app can wipe a lot of others completely off the map because it's just far more user-friendly and prices/seller fees/shipping is so much less! Overall, I give this app an A+ but BEFORE this recent update, it was much better.


  • By

    I love this Selling App!

    Previously, I had been using eBay to sell items but kept coming up in the negative every month being overtaken by crazy fees. I found mercari by googling ‘where to sell your used clothing’, I was kind of skeptical but I liked the fact that there was no listing fee, just a selling fee after your item sold, which seemed reasonable! Also, the postage fees are set, so they are the same every time based on the weight of your package. I wasn’t sure how well it would work out with payment being contingent on your buyers rating of the item once received, I worried about letting my item go and then never receiving anything but I have had zero problem so far! I only started selling in January but so far I have seen profit from this :) I think Mercari has an excellent system and they are very good at making sure it runs smoothly. It has been a pleasant surprise so far and the BEST thing about Mercari? ACTUAL customer service that offers a way to contact by email and then ACTUALLY RESPONDS!! I am one of those people who always has questions and you cannot know how much I appreciate being able to ask and always getting a quick, thorough response! I can’t wait until Mercari passes all the competition and is known as the NEW number one selling app! :)


A better way to Contact apps


You can now contact Mercari: Your Marketplace customer service directly
via Email using our new site - AppContacter.com

Contact Mercari: Your Marketplace directly


Is Mercari: Your Marketplace Safe?

No. Mercari: Your Marketplace does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 940,157 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Mercari: Your Marketplace Is 19.8/100.


Is Mercari: Your Marketplace Legit?

No. Mercari: Your Marketplace does not seem legit based on our analysis. This conclusion was arrived at by running over 940,157 Mercari: Your Marketplace User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mercari: Your Marketplace Is 19.8/100.


Is Mercari: Your Marketplace not working?

Mercari: Your Marketplace works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with Mercari: Your Marketplace? Report Issue

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Why should I report an Issue with Mercari: Your Marketplace?

  1. Pulling issues faced by users like you is a good way to draw attention of Mercari: Your Marketplace to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mercari: Your Marketplace customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mercari: Your Marketplace.


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