Contact Mercari Support

Let me start off by saying when I was just buying stuff the app was perfect. Everything I received was exactly what I wanted and if it wasn’t I returned it no problem The problem didn’t start until I started selling so I’m in the military and just moved duty stations I changed my address yet I sold some shoes and they didn’t fit the individual and she returned them yet the address was still my old address I had deleted over a week before. So I never got my shoes back yet she got her money back. So fast forward I made another sale the items sold when I went to get my money in order to get an immediate direct deposit I need to verify I am who I am but to get in 4/5 businesses days I don’t which seem pretty goofy. So I went to verify my drivers license and they denied it because my address isn’t the one I have now mind you I’m in the military so my address changes frequently so driver’s license stays at my home of record which doesn’t expire till 2025 but instead of verifying MY FACE MATCHED THEY SAID THE ADDRESS DIDN'T MATCH SO I TRIED MY GOVERNMENT ID BUT THEY DIDNT ACCEPT IT. Tried a deposit in 5 days didn’t accept my account info basically I feel like they want you to use your money only with the app their costumers service is the worst they seem automated because I explain the problem and they give general answers or steps so now I have over 400$ just on the app and can’t get it and I just want my money so I can delete the app because it’s ridiculous!

I use the app pretty regularly when I can’t find something on eBay or offerup but I constantly run across issues with the app from search results changing based on how you sort, limiting listing to a certain price if you sort by lowest price(even if you know there are listings that exceed the price the search is ending at when you’re scroll down) and even listings disappearing all together(like switching from newest to best). The other annoying item is searching for more generic terms but still specific enough to be for a specific sub category. The search terms are not yielding correct results like typing telescope yields 90% of the listings for binoculars, spiting scopes, etc. with no ability to remove key words from the search to further filter results like I can do on other sites/apps and the search filtering process just lacks the intuitiveness I would expect for search algorithms. At this point I would even request a sort by highest price just so I can find what I’m looking for quicker than having to scroll through hundreds of listing for low prices items that aren’t related to my search only to find that the app will no longer display the rest of the listings that exist for that specific search term because of the amount of $5-10 items that really don’t relate to the terms I’ve entered. Would also appreciate even more sub-category options to filter terms as well

Watch your coupons guys. I earned a $20 coupon for listing a certain amount of items in an allotted time. My coupon said it expires 9/22, and it was there until I clicked on it to use it then it disappeared and I questioned the ones in charge and was told figuratively oh well get over it, better luck next time. They said it expired on the 21st but my coupon clearly said 9/22. I received a message on 9/19 saying it wAs going to expire the next day, which also didn’t make any sense. They’ve never done this to me in the past so just be weary. Ebay has better customer service. I didn’t do anything wrong, the screw up was on your business end, take responsibility and fix it. That’s customer service. I love mercari and I prefer it over ebay for the simplicity. Mercari is becoming a big deal now so with all the money rolling in I guess it’s time to throw in some extra fees; fees, the same way ebay does with their own company PayPal, and the exact same amount mind you, this way I don’t run screaming for the hills. When I’m scrolling through a seller’s list of items for sale something “always” and I mean absolutely every single time since I started on here over a yr ago a glitch! Boop! Just like that I’m thrown off the site completely sometimes to my home screen and other times if it gets real frustrated with my scrolling it’ll knock me out to my lock screen!!! and I have to start alllll over. I can’t ever get to see everything.