Contact Symbolab Support
Published by Symbolab on 2023-11-29 About: Symbolab Math Solver & Helper is a new, professional math calculator and math
problem solver. Use Symbolab’s photo math scanner to answer questions, get
some help with your math homework, or solve math problems with step-by-step
solutions.
How to Contact Symbolab Customer Service/Support
Listed below are our top recommendations on how to get in contact with Symbolab: AI Math Calculator. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Symbolab: AI Math Calculator. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Symbolab
E-Mail: [email protected]
Website: Visit Symbolab Website
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Privacy & Terms:
https://www.symbolab.com/public/terms.pdf
https://www.symbolab.com/public/privacy.pdf
Reported Issues: 17 Comments
By Greg R Farkas
2 years agoI am using Symbolab on the PC, not the app. Just signed up for one year subscription. I can see Notebook menu command, but it never shows me a SAVE icon, have enough memory available, cant find any link to help anywhere...that is pretty poor design...PLEAse HELP! asap!
By Christian Lozeau
2 years agoI'm wondering if my account is still being charged. I try to log into my account and when I try to reset my password, I wont get an email to reset it. Please, I do not want to be charged for no reason, thank you.
By Micah Smith
3 years agoI would like to cancel my 1.99 subsrciption with you all but I dont know the email and password
By AVA TERRILL
3 years agoSymbolab has been charging me weekly for the past four months for the subscription, but I have canceled it. I canceled it back in October. It even says under my subscription tab that my subscription is expired. SO why am I still getting charged weekly? Awful website and they make it impossible to call! I am SO ANGRY AND UPSET.
By Cecilia Ballesteros
3 years agoI love the website, but I'm having an issue where I can't reset my password and I paid for the annual subscription but I don't have any access to my account as I can't login. If there could be a reset password link sent to me, that would be great.
By Mirna
3 years agoWhy when trying to subscribe it says that this payment method isn’t valid in this store!
By Declan Ruiz
3 years agoI paid for an annual subscription back in August and it has been working fine ever since. But today I opened Symbolab to do my homework and it had logged me out and wouldn't let me log back in. I tried resetting my password and the reset never came through to my email... I have proof with a receipt just need this resolved.
By Lihong Chen
3 years agoHi, I just paid for Symbolad, $4.99/month. But the Show Steps button does not work.
By Zuzana Daoová
3 years agoHello, I bought a Symbolab app on Android some time ago, I would like to use it on my iOS, but it always shows, that I have to buy a new subscription?
By Alyssa Hardy
3 years ago"Oops, an error occurred. This exception has been logged with id 7hbl,,,,," I get that whenever I try to open the app but it was working fine a few hours ago???
By Sabbir
3 years agoHello, Why can't I log into my symbolab account ? It shows that someone has logged with some id! I don't know what's the issue.
By Rory Landreth (aka Christopher Burns)
3 years agoI forget if I followed through and purchased a symbolab account. Please tell me if T have a symbolab account and whether it is tied to jettison27@redacted. or synergyvb@redacted
By Danielle Caron
3 years agoI have tried to reset my password and i have not gotten the reset link in my email.
By Yolanda Tarrant
3 years agoI subscribed to Symbolab at $4.99 monthly, using one email address but I also have been using another email address to visit the site and I was wondering can I go to the site from both email accounts since I pay the monthly installment? Thank you for your reply.
By grvinson00
horrible update!
i used this app all the time last semester (spring 2021) for differential equations and physics classes. i loved it—the functionality was simple and effective. come this fall semester, there is this horrible new update which makes it extremely clunky to use. you have to press and hold on the function keyboard to input something as simple as an x. it takes FOREVER to type an equation because of this. also pi is on another tab, and once you click on any operator in the other tab it brings you off of that page, so you’re constantly switching between the tabs. it also seems like it has less capabilities now. im getting a lot more “steps are not currently supported for this problem” error messages. i always preferred it over wolfram alpha, and even was willing to pay for the subscription. now i am considering deleting the app altogether.
By Moogiles
Wish the web subscription would carry over to mobile
I’ll start by saying this, I love Symbolab. It’s helped me learn and I wouldn’t pass my math classes without it. I purchased the web subscription as I’m taking math classes that require steps beyond the paywall. I don’t understand why I have to pay for both if I am already paying for one. I wouldn’t have this problem if I could use the symbolab website in my mobile browser but instead it requires the app. The app is kind of buggy. It may just be this version but, since I need to buy yet another subscription, it is a dead end. The subscribe link leads to a loading bar and then times out leaving you back where you started. I am disappointed that the app is so subpar to the original site, as the original sight is an absolute masterpiece and wonderful for learning.
By B Boy Brady
Cool for math, but scammers with subscription
Great for solving math problems. My issue is with the company. I paid for a weekly subscription at the end of my calculus semester and I couldn’t cancel the subscription through their “manage subscription” section in the app.(they are going to say cancel it in your Apple subscriptions, but that isn’t the case if you signed up using a computer.) I voiced my concern through their app and mentioned I was going to cancel. I had a couple more days before my billing cycle was going to re-occur. They must have received my email and then renewed my subscription for another week... even though I paid 2 days ago for a weekly subscription. Just got scammed for $1.99. Hopefully they make it easier to cancel.
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