Contact YesStyle Support

Yesstyle was a legit business and I was a long time customer for years. Until recently it seems that they’ve changed for the worst. It started when I ordered a set of SK II products. When the order arrived, an the electronic applicator for the SKII cream did not work. I emailed them, no reply. Eventually I had to get PayPal involve, still no reply until I escalated my claim. I let PayPal do the investigation which came back saying that the SKII products I bought have been fake!!! PayPal proceeded to fully refund me. Being a YesStyle customer for years, i was shocked. So maybe no more ordering luxury products from them, but regular clothing should be fine right? I placed an order for regular item only to receive an email from Yesstyle saying that they will not ship my order unless I pay back the money that PayPal refunded me. Saying that they considered this as an unsettled payment even though I was legally refunded by PayPal for the fake products that they’ve sold as legit. Meanwhile as they refuse to ship my new order, they still kept the money I just paid. I had to go through PayPal again to report this problem for an unship order, thankfully PayPal was able to return my money. This entire ordeal had made me completely lose my trust for this company. Maybe the management changed, or something within the company changed. But I will never buy from them again.

If I could leave zero stars I would. I am still a high school student without an actual job and the money I make is not much. I saved up some so I could get clothes that I really wanted and I chose yesstyle because I’d heard only good things about it. Everything was fine at first, until my order shipment was late. I got an email saying why, that there was an item that wasn’t at the warehouse yet. That was fine, as I was given the option to cancel that item if I wanted to. So I cancelled it. Every single other item in my order said it was ready for shipment then, so I figured everything would be fine. I received another email saying everything would be sent out soon, as now it was being processed. Several days later and it’s STILL “processing”. I receive yet another email now saying not all items are received which is absolutely ridiculous as the email days prior said everything was ready to ship and my order says so too. If I do not get my items soon I am filing a dispute. Beyond upset and angry and never ordering from here again. Might I add my order was to ship June 30 and it is now July 7.

I honestly don’t know who to contact so I’ll post this here. The website as of now is in a buggy-looking format and unusable (can’t log in, see pictures of the clothes, nor order). I thought I was able to work around this by using the app, but the website not working prevents me from reaching customer service and checking on the status of my order as the app always redirect me to the website whenever I wanted customer service or to track my order. I checked the website on multiple laptops at different locations, so I know it’s not an issue of my laptop nor wifi. As for the app, you can’t see pictures that are posted in the reviews (my wifi works fine), and having pictures of buyers wearing the clothes was one of my favorite things about shopping on YesStyle. It allows me to gauge whether the outfit actually fits me or not because my body is different from the models’ bodies. This is also not a matter of bad wifi as my wifi works perfectly fine. I think this started happening after the recent update.