Freshdesk Software
Company Name: Freshdesk
About: Freshworks creates SaaS customer engagement solutions to delight and wow both customers and
employees.
Headquarters: San Mateo, California, United States.
Freshdesk Overview
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Official Screenshots
Product Details and Description of
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the this app Support Desk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. this app Support Desk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Top Reviews
By xtimothyl
VP Operations - wants, needs, and feature ideas!!!
App should have features in web version, such as reports and settings areas - these are missing entirely from the mobile app. This app could be so much better for mobile users - which it is built for but is scaled down to the functionality of a Tier 1 CRM app in terms of functionality. You can: Create a ticket, look up a ticket, edit a ticket (needs reorganization to bring group/user fields next to each other) — but that’s about it. This hardship has bestowed frustration among the people in my land. I cannot silence them much longer!! They rant about how power-users, those who heavily rely on your system in the office also need to have the same feature set and functionality on the go!! Where, oh where, are the reports and settings?! 🥺😭 ——Please Help! P.S. - I also wanted to thank all those involved in creating the mobile app!! Fresh is so much better than our previous CRM. Unbelievably better. Our staff utilization rate is amazing — which shows that our employees feel the same! Remarkably, our company has become more efficient while generating more operational data than ever before. It’s a VP’s dream... Until next time, Timothy, VP Operations for TC/LLC
By NewYawkSeahawk
New version is horrible
I’ve ever written a review on an app in my long history of a iPhone user but this new version of this app is horrible. When it updated on my phone I was excited because first glance it looked visually better but as others have pointed out it’s buggy, unstable and html emails get cut off making them unreadable which is a problem since we respond to several off hours emails directly from the app. I emailed customer support and they didn’t seem to know what I was talking about, which was very disappointing. Not so happy right now as I can’t respond to any customers who use any of our web forms which are generated via HTML
By WizzlePro
Cannot respond to tickets via app
After using this app for over a year I’ve been using the app regularly from my mobile devices to respond to tickets. After last weeks update typing a response is no longer possible. There is a glitch not allowing me to type or a send button doesn’t appear either. This is unacceptable. I’ve login in and out multiples and even deleted and reinstalled the app to no avail. Dev please get this fix ASAP.
