Looking for a used or new car? Find it on CarGurus. We take the guesswork out of
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Listed below are our top recommendations on how to get in contact with CarGurus: Used & New Cars. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CarGurus: Used & New Cars. Discover which options are the fastest to get your customer service issues resolved..
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I find this app to give me more frustration than its “ability”. Let me begin 1: I am not able to create an account with my user name and password. I am only allowed to sign in with Facebook (which I’m banning). I have written to the help center and the very thing I told them, in detail, that wasn’t working they instructed me to do. This just tells me they scanned my plea for help and gave me a manuals instructions. I can’t save any of my searches. When using filters despite the search criteria I implemented the app still shows me many vehicles that are out of my criteria. Lastly, when flipping from search filter to then selecting the years filter the app flips out and forgets all the previously selected and shows me whatever it feels I want to see. I have a iPhone 7 so my phone isn’t too old can’t seem to understand why so many problems other than the fact I am unable to save because I am unable to create and account. I don’t recommend this app until they fix the bugs OR get better customer support and actually pay attention to this who trying to tell them something. Move on!
A lot of people seem to like using car gurus to list their cars they have for sale. I can’t understand why since it is the least user-friendly car search app out there. The filters never truly filter, i.e. if I am searching for an SUV I get a ton of sedan hits along with it. You can’t ask it to show you cars based on the lowest price to highest any other way for that matter, they are just randomly listed and you have to look closely at each one to make sure it meets all of your parameters. But the worst problem I continually have with this app is when I enter search filters I invariably go back to the listings and find that one or more of my filters did not take. Compared to the other apps, this one is so frustrating to use. Developer, please do something about these things and bring it up to par with the other car search apps!!
I have had several vehicles listed for a few weeks and have received many messages and even a couple offers but none of my responses are getting back to the buyers. Buyers can send a message to the seller but do not realize that unless they sign up for an account and make a password they will not be able to see any responses from the seller. I have had people ask for my phone number and try to send me their’s and the site will not let you send personal information because they are so concerned about their hundred dollars. Every single message I have responded back to a potential buyer still continues to show unread. Great site for research but horrible if you actually plan on selling anything unless you are a dealer where people can look up your contact information through the Internet.
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