Contact Print Photo Support

I uploaded a big group of pictures, but it continued to say it was uploading for over an hour and a half. I called the store where they were sent for help and was on hold for upwards of 30 minutes. They said they couldn’t do anything and finally gave me a national 877 number to call to speak with the tech experts. When I called them, they were sadly no help either. I was told the only way for me to get my pictures printed was to delete the app completely and start over from square one—hours of work lost. I finally drove over and went into the store to see if there was anything they could do for me—possibly connect my phone directly to the kiosk to save all the work I’d put in. Minutes later, a very helpful employee with magical phone fingers, assisted me to reorder my photos through the app. Fingers crossed it actually worked this time and in an hour from now I’ll have all 200 prints freshly printed in my hands and ready for their picture frame homes.

After a couple of years of ordering photos and having them delivered to my home, that option is now gone. I spent a couple of hours uploading and editing photos and when it came time to checkout, no option for home delivery - only an option to select the nearest Walgreens which is another town away!!! I’ve tried and tried and even went to the web page where there the option of even uploading photos from my camera roll was unable to select it. That button was greyed out! What has happened? Shame. And last time I ordered directly from Walgreens online my order was immediately canceled without reason and I never received my refund. So disappointed that the entire look and layout of the Picta app has changed completely from when I just used and ordered from in October. I’ll have to use another company.

Update: Pictarine followed up with me shortly after I posted this review and honored the refund I requested from last month. I have changed this review from one star to three. The final service was good, but the print quality was not acceptable and it practically took a campaign of emails, form submissions, and finally a negative review to attract their attention. I’m turning to their competition in hopes of a better experience. Original review: I ordered a batch of prints in May, but the prints that came in the mail were low in saturation with a sickly yellow tint. I sent an email to “Rose” with attachments of the picture along with the source image. No response after two weeks, so I followed up using the help feature on the app. Still no response. I then sent multiple follow-up emails to my request confirmation message. It’s been a month and I haven’t seen a response from Pictarine. They don’t have a phone number listed, so I tried searching for businesses under the same name. The closest match only went to robotic voicemail. Pictarine, if you see this I am willing to engage and solve the issue. But please do not ignore me and hope that I will give up, because you still have my money. I want my refund.