Transform your fitness routine at home or on-the-go with thousands of live and
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you along the way. Get the workouts you need to meet your personal fitness
Listed below are our top recommendations on how to get in contact with Peloton — at home fitness. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Peloton — at home fitness. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Peloton Interactive, Inc.
Get Pricing Info for Peloton
I love the app, the instructors and the selection of music and class offerings for any level. The class I use most is the “Audio Running,” which I tune into during my lunch while at work. Unfortunately it seems -unlike the other classes- it is not updated that often and does not offer a huge selection of levels, class times or range of music compared to the other classes on the treadmill, bike, yoga, etc. I have had to repeat classes, which has become monotonous. I emailed customer service and received a prompt response that the audio classes are updated bi-weekly but the service rep was unable to tell me exactly when I could expect new classes. The last time the “Audio Running” was updated was February 28, 2019 for a 45 min class. It’s now mid-March. For me, so far I am not receiving my money’s worth since this is the primary class I take. Hopefully Peloton will add more “Audio Running” classes every week instead of only twice a month...The other classes are updated on a daily from what I can tell.
The technology in the digital app is great. User friendly, intuitive, easy to read display, no lags or glitches yet. I'm waiting for my bike to arrive and this app works great on the iPad and iPhone. So far however I find that the instructors facilitate the classes in away that is average to say the least, as compared to a live studio spin class. In all 5 classes that I've taken so far with different instructors each time, they all stop during the most critical and difficult times during the class which throws off my rhythm, focus, and determination. To their credit they probably do multiple classes a day and week and can't go hard in every class but this is auger drawback as that doesn't tend to happen in my local spin class. Also, because the instructors have somewhat celebrity status many of them seem more concerned with not breaking a sweat, dancing, and posing, flipping hair. At times it feels like I'm watching a reality TV shows. However even with these drawbacks, a rider can self monitor and push and get a good workout. For that reason I think the app, and the concept is great. Easy to use at home with a variety of classes available live and on demand as well. I also like that you get a full class ride as stretching van be done later with the on demand videos.
I’ve been using my Peloton and the app religiously since I bought my Peloton in early March. I am absolutely obsessed with my Peloton and look forward to my rides every day. I have a couple suggestions for the app and experience. First, I like to plan out my next ride on the app when I’m commuting or in between meetings. (I always do on demand rides because of my work schedule). I really really need to see the playlist on the app because music is an important part of a ride. Second, I’d also like to see my achievement badges on the app. Third, it would be great to see side by side comparisons of output/cadence/resistance with connections who have completed the same ride. Fourth, it would be interesting to think about sending push notifications when your connections finish a ride - I love giving my friends kudos when they complete rings on the Apple Watch. This totally helps build community. Finally, I’d really like functionality to be able to search for theme rides (ie Madonna, Lady Gaga etc). They’re a pain to search for now because you have to rely on comments on the Facebook page and then search for a specific date and instructor. I am a HUGE fan of the Peloton and am offering these suggestions to make the experience even more life changing. Thanks!
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