Contact Payactiv Support

When my employer sent out an email saying they were partnering with Payactiv and the benefits of it, I was excited! After using the app though, I was extremely disappointed. It seems like there is ALWAYS some kind of issue. At first I struggled with the “help chat”, and that seems to have been resolved. Then I struggled with my app updating once a month and showing pending for disbursements that had already been deducted from my paycheck (hasn’t been resolved). Now I am struggling with inaccurate fund availability. They tell you to send your time sheet to payactiv@notifyops and NOTHING EVER GETS UPDATED. I had a tire blow the other day and got it towed to a shop. I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. This happened in the morning, so I reached out to payactiv to see if they could update my balance, and waited, waited, WAITED... never updated. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. This company has a lot of work to do, especially in their customer service department. I know other companies that are partnered with this one too and if some of the things myself and others mentioned aren’t fixed, I will be putting in a request to partner with a different company. I hate payactiv

I don’t even know where to begin!! I was skeptical to even use this place but my work offered it ( big company) so I took an advanced loan out of my check oct 3 I even paid the extra money to have the money in min right? Wrong 🤬🤬 so Sunday comes I chat with them they said since it’s the weekend my money will be there Monday. Okay so Monday comes still no deposit I chat 3 times that day and they all had no clue what they were saying or doing one person said because my pay date is Thursday the 8th I’ll get it that day.. but why take a loan out if you get it the same day I told them to cancel my loan they said you can’t 😡😡😡 Thursday comes around still no money deposited into my account🤬🤬but sure in the hell the took all that money out of my check on the 8th but still no money from this place and now iam waiting on I.T to look into this !!! I’ve been to patient to long I want my money!!! Where is my money!!! I will get my money I was supposed to get! If you guys are thinking about a payday loan PLEASE DO NOT USE THIS PLACE!!!!!!!! Save yourself the trouble and headache!!!

Your app isn’t specific in saying you must link a bank account first then card in order for it to work. Everything in the app starts with the card first. Also the process linking the bank account is a headache. After finally linking my bank (chime) after multiple attempts, I saw they deposited a small verification amount into my account. But I saw it staying in pending verification mode on my card for 2 days and I couldn’t add any funds onto my card. I called customer service. I was told I WAS WRONG because the card was linked first. But when you start the account it prompts you with adding a card first….and no instructions saying your account won’t work if done first with a card. Anyways…. So I was instructed through customer service to unlink and start over again. I’ve spend 3 minutes multiple times trying to delink my bank account and delinking. It would get successfully added then the app would say unable to link. Im giving up. It isn’t worth this headache. Don’t recommend.